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joesonne
Joined: 04 Feb 2006
Posts: 10
Location: Ontario, Canada
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 Posted: Wed Jun 18, 2008 1:37 pm Post subject: LiveWorship Not Working On My Mac OS 10.5.3 |
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I have a license for LiveWorship and have used fairly frequently last year. I'm getting ready to use it again for a national convention and it no longer works.
My Mac OS (PPC) has been updated to 10.5.3 so I went through the instructions for updating to 10.3.65. Everything appeared to update properly.
There is only a black screen on the second monitor. When removing the second monitor and using the floating screen it is also just black.
There are no slides to be viewed in the presentation panel - it's blank (white).
I archived the LiveWorship folder and reinstalled it from a new download and the same symptoms are there.
Any suggestions on how to get this up and running again? |
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warreng
Joined: 09 Oct 2006
Posts: 6
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| Posted: Thu Jun 19, 2008 5:13 am Post subject: OK here |
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| I am running on latest version of both and no probs. May need to get your database checked by Liveworship. |
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joesonne
Joined: 04 Feb 2006
Posts: 10
Location: Ontario, Canada
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| Posted: Thu Jun 19, 2008 8:20 am Post subject: Re: OK here |
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The new install, which did not include my database, still did not work.
| warreng wrote: | | I am running on latest version of both and no probs. May need to get your database checked by Liveworship. |
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LiveWorship
Site Admin
Joined: 26 Sep 2005
Posts: 88
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| Posted: Thu Jun 19, 2008 9:15 am Post subject: |
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We are not seeing issues here with either PowerPC or Intel Macs upgrading to 10.5.3. It may be faster/easier for you to communicate directly with support...if you don't reach us by phone, leave a call back number or email your contact information (including phone #) to support@liveworship.com
Try pulling the Window menu in LiveWorship to Zoom...if nothing changes, try pulling the Window menu in LiveWorship to Reset Window. If nothing changes, quit LiveWorship and try removing the preferences folder (which will force LiveWorship to rebuild the preferences) from this location and then restarting LiveWorship:
Users/<user name>/Library/Preferences/LiveWorship Settings |
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joesonne
Joined: 04 Feb 2006
Posts: 10
Location: Ontario, Canada
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| Posted: Thu Jun 19, 2008 10:33 am Post subject: Trashing the Preferences Worked |
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OK, bingo - trashing the preferences worked. It looks like I have a new install of the LiveWorship program running.
What do you recommend that I do to bring up my previous media and database? I archived the earlier version by renaming the folder to OLDLiveWorship and compressing it to a .zip file |
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joesonne
Joined: 04 Feb 2006
Posts: 10
Location: Ontario, Canada
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| Posted: Thu Jun 19, 2008 12:29 pm Post subject: Got It Working |
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OK, I got all my stuff back. I unarchived my updated LiveWorship folder and when I launched that everything was in it.
So essentially all I really needed to do was trash the preferences folder as suggested above. |
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LiveWorship
Site Admin
Joined: 26 Sep 2005
Posts: 88
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| Posted: Thu Jun 19, 2008 1:14 pm Post subject: |
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| Good news...glad to hear that you are up and running again. |
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