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Frequently Asked Questions (FAQ)

Features

Does LiveWorship run on Apple's Mavericks OS X 10.9 or Windows 8?
Does LiveWorship run on Apple's Lion Mac OS X 10.7?
Does LiveWorship run on Microsoft's WIndows 7 or Apple's Snow Leopard Mac OS X 10.6?

Does LiveWorship run on Microsoft's Windows Vista OS?
Does LiveWorship run on Apple's Leopard Mac OS OS X 10.5?

What is your committment to the Macintosh platform?

Does LiveWorship run on Intel-based Macs?
Can video be used as a background for text?
How do I use PowerPoint (or Apple's Keynote) with LiveWorship?
How can I use LiveWorship with CCLI/SongSelect?
Can I buy or download a library of copyrighted songs?
What versions of scripture are available?
What happened to Mark 9:44 and Mark 9:46? They are missing!
How can I back up the library?
Do you support international text or using LiveWorship on a non-English configured computer?
Can I play MPEG2 files?
What's up with how the slides are numbered?
Can we keep our Media Library on a network server?
Can I use a remote control to advance slides? What about the IR controller that is used for Apple's Front Row?
Does LiveWorship have an outline font style?

Troubleshooting

Troubleshooting: General

LiveWorship does not start or error messages appear (runtime errors or "media library can't be found") when starting.
The program says "Screen 2 was not detected", but I have one plugged in.

I'm having trouble importing media using a Macintosh.
The display on Screen 2 doesn't fill the entire screen (or the text has shifted after moving a presentation to another computer).
When playing a video clip, the video appears on Screen 2 but also covers up my primary screen so that I can't see LiveWorship. Even though the clip ends it still appears and covers the screen.

I'm using the crossfade transition and no matter how slow or fast I set the speed it just cuts to the next slide.
Can I use audio files from Apple® Computer's iTunes® Music Store since they are copyright protected?
I've changed the text in the Slide Edit Panel Canvas to another font, but on the slide preview the font hasn't changed...what's going on?

The main window is too large to fit onto my computer screen...but I can't seem to fix it.
When I drag a background image over the Slide Group Panel, the names of slide groups are not highlighted.
When I drag multiple scriptures onto a slide, the text is too much for the one slide. Do I have to build many slides one at a time?
When I select a slide to display on the second screen, there is a pause and then the transition seems to be very, very slow.
Error messages on computer with multiple user accounts.
Displaying text over video crash
The "
Bail to Background" button in the Toolbar does not remove text from slide
Dropping a background onto a slide removes the text
The books and verses are not accurate in the New King James Version
The slide names or font settings disappear or change back to the defaults
After saving a presentation, some of my attributes of a song or text item change
I'm having trouble playing MPEG2 files
After importing a flash file (.swf) on a Macintosh, a white thumbnail image is displayed instead of the file.
I'm having problems importing a flash file (.swf).
LiveWorship crashes.
LiveWorship crashes when trying to import a presentation exported from another computer.
LiveWorship crashes when trying to import a Bible module.
LiveWorship crashes when selecting scriptures in the Media Library panel.
Trouble exporting a presentation, nothing happens after selectintg "export" from contextual menu.

Troubleshooting: Version 1.3+ specific issues

After starting LiveWorship, the Media Panel in the LiveWorship window is missing and an error message about "media library can not be found".

After updating to v1.3 on the Macintosh, I get an error message "An exception of class NilObjectException was not handled.  The application must shut down" after agreeing to update the database.

Upon launching, I get an error message "An exception of class NilObjectException was not handled.  The application must shut down".

On a MacBook, the LiveWorship window does not fully draw and looks scrambled. When I "zoom" the window, the window is too large to be displayed on the screen (the window handle is below the edge of the screen).

The LiveWorship window does not fit on my screen.
Video playback on Windows shows flickering text.
Sluggish behavior.
Cannot display UTF8 characters.
Can I revert back to version 1.2?
v1.3.26 crashes when I try to remove or import a Bible module.
There is an error message when importing a Bible module on v1.3.26.
Error message "Can't determine library mode".
Slides will not advance (or only advance after a delay) or motion backgrounds do not move.
MPG1 videos have a stutter or flicker.

I just installed LiveWorship. When saving, it acts like it is saving but then the presentation can not be opened and I can not retreive any of the work that I have created and saved.

The LiveWorship window is "scrambed" and the panels are all mixed up or incorrectly drawn.

Troubleshooting: DVD Playback (v1.3+)

No DVD playback on Intel Macs or Windows Vista?
No video playback on the second screen (although you may hear audio) on the Windows platform.
Can I export DVD clips between computers or platforms?

Troubleshooting: PowerPoint

I am using v1.3.26 or higher on a Mac and the PowerPoint import is not working.
I'm getting an error message "ERROR: Could not create Macintosh HD:Applications:LiveWorship:ShMem.bundle:Contents", "ERROR: Could not create Macintosh HD:Applications:LiveWorship:ShMem.bundle:Contents:MacOS" and "An exception of class NilObjectException was not handled.  The application must shut down".

The PowerPoint import worked, but now gives me an error message (even with files that did import earlier)

PowerPoint import does nothing in v1.3.26

Licensing/Registration/Purchasing

I am entering in my license code, but it tells me that it's invalid.
Can I install LiveWorship on multiple computers?
Are updates free to license holders?
Demo expires before the end of 30 days.
My demo for an earlier version has expired but I would like to try a demo of a newer version.
Do you have volume discounts available?
I've never heard of LiveWorship...who are you and how long have you been around?
I'm purchasing overseas and having problems with my credit card being denied.
Can I pay with a check or money order?

My debit card was declined due to a billing address/information error. Now there is either no funds available and we can't purchase LiveWorship or we were able to purchase LiveWorship on the second attempt but now there are multiple charges on our account and we need those funds for other purposes.

I'm purchasing in Ohio, what do I need to do for tax-exempt status?
How do I get a refund after I've purchased your program and changed my mind?

 

Frequently Asked Questions (FAQ)


Features

Does LiveWorship run on Apple's Mavericks OS X 10.9 or Windows 8?
Added Nov 2, 2013

At the release of Mavericks OS X 10.9, there are two known issues:

1. You may need to disable the menu bar from appearing in the second screen.

2. You may need set the resolution of the second screen instead of the OS picking the "best for display".

The only known issue with Windows 8 is the "bad DVD initialization" error message. After XP, we no longer support the use of the DVD playback on Windows and this error message is suppressed in Vista and Win7, but will appear on Windows 8. You can ignore the error message or revert to an earlier version of Windows. There are no short term plans to release an update to suppress the error message.

Does LiveWorship run on Apple's Lion Mac OS X 10.7?
Added July 29, 2011; Modified Aug 15, 2011

At the release of Lion Mac OS X 10.7, there are two known issues:

1. The search field in the Library panel is now case-sensitive in Mac OS X 10.7.

2. Thumbnails for videos (and possibly backgrounds) that were imported prior to updating to Lion 10.7 may not show up in the library panel. The videos are still in the Media Library and can be seen attached to slides in presentations that existed in the library. Trying to re-import these files will not solve the issue since LW scans imports and will not re-import any file that already exists inside the database.

We can pass the database file through a repair utility on a computer with Lion Mac OS X 10.7 installed which rebuilds the video thumbnails. If you would like to do this yourself, download this database mechanic repair utility. Make sure you have quit LiveWorship, launch the repair utility and drag the "ebenezer" file from the Media Library folder onto the repair utility window. If you encounter any errors, please contact us to have us process the file. Note that the Bible modules will need to be reloaded after using the repair utility.

You could modify the video files slightly (not the file name, but the video itself) and import the file again. Another work around would be to export presentations from a copy of LW on a pre-Lion computer and then start with a fresh install on Lion and import the presentations which would rebuild the thumbnails.

Please contact us if you need further assistance.

Does LiveWorship run on Microsoft's WIndows 7 or Apple's Snow Leopard Mac OS X 10.6?
Added Aug 27, 2009; Modified Sep 15, 2009, Feb 10, 2010

We have released a public beta 1.3.84 with improved DVD playback for both Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard).

The public beta disables the DVD playback for Windows Vista and Win7. We recommend using Windows XP over Vista or Win7 for best performance on Windows.

Does LiveWorship run on Microsoft's WIndows Vista OS?
Added Feb 8; Modified Aug 14, 2007, Jan 04, 2008, Aug 27, 2009

The DVD architecture was changed in Vista, so at this time this feature will not work. QuickTime is now compatible with Vista, but from testing we are still seeing noticible performance issues with this newer OS and recommend users consider using Windows XP.

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Does LiveWorship run on Apple's Leopard Mac OS X 10.5?
Added Oct 23, 2007, Modified Oct 25, Oct 26, Nov 04, Nov 09, 2007, Jan 04, 2008, Aug 27, 2009

We have posted a public beta version for Leopard that is available on the downloads page. The latest version of QuickTime may have difficulty with older video formats and you may need to convert videos to MPEG4/h.264, see converting video for more information.

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What is your committment to the Macintosh platform?
Added May 25, 2006, Modified on May 26, 2006

LiveWorship is the only professional-level, cross-platform worship solution. We always have been, and will continue to be, strongly committed to the future development of LiveWorship on the Macintosh platform.

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Does LiveWorship run on Intel-based Macs?
Modified Mar 28, Jul 28, Oct 24, 2006, Jan 18, Oct 26, 2007, Feb 3, 2008

Versions 1.3.26 and higher will run natively on Intel Macs. Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier).

A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported).

Intel Macs will not be able to import PowerPoint from within the application (download the stand alone PowerPoint converter application from our downloads page). The import function (or the converter application) requires that Microsoft Office:Mac PowerPoint 2001 or 2004 be installed. Our import process broke Beginning with LiveWorship 1.3.26, databases cannot be moved back and forth between Mac Intel and Mac PowerPC. Databases created on a Mac Intel computer and databases created on a Mac PowerPC will become corrupted when importing Bibles on the opposite platform. See Advanced for more information.

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Can video be used as a background for text?
Modified Oct 26, 2007

LiveWorship v1.0 and v1.1 do not allow text over video. We recommend that you also install the latest version of Apple's QuickTime before using v1.2. Using text over video will increase the demand on your computer's processor and we have posted updated system requirements for using this feature. If you are having difficulties with videos playing back in LiveWorship, we recommend that you consider converting them to MPEG4/h.264. For more information, see Converting Video

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How do I use PowerPoint (or Apple's Keynote) with LiveWorship?
Modified Jan 18, May 30, Nov 27, 2007, Feb 3, 2008

LiveWorship plays nicely with both PowerPoint and Apple's Keynote so you can run the two programs side by side and toggle back and forth between them. The "disable screen 2" button on the toolbar will surrender control of the second screen so that another program such as PowerPoint can be used side by side with LiveWorship. When you play a slideshow in Apple's Keynote (or PowerPoint for the Mac), Keynote will actually take control of the second screen and present over LiveWorship's show. For more information on how to configure PowerPoint to be used side by side with LiveWorship, see Importing/Converting PowerPoint.

Version 1.2+ has a feature that attempts to import the text and background images from PowerPoint files. This feature requires having Microsoft Office installed. Microsoft Office 2007 and Office:Mac 2008 have not been tested and are not currently supported. Having multiple versions of PowerPoint installed on your computer may cause the import feature to not function correctly.

Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier).

A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported).

To import Keynote presentations, first export from Keynote as a PowerPoint file format and then follow the instructions for importing a PowerPoint presentation.

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How can I use LiveWorship with CCLI/SongSelect?
Modified Mar 28, 2006

CCLI stands for "Christian Copyright License International". Churches who want to display, print or use copyrighted music for worship can purchase a license (often referred to as a CCLI#). SongSelect is a service provided through CCLI that allows subscribers to download (or print) lyrics for copyrighted worship music. Files downloaded from SongSelect are simple text files that can be opened with a word processor and then the lyrics can be copy and pasted into LiveWorship to create a song file (see Adding Song Lyrics for more information).

LiveWorship also allow storing of CCLI data such as Title, Artist, Copyright and CCLI# for each song. To access these fields, right click on the song title in the media library and choose "Advanced" from the menu.

Version 1.2+ has an import feature for the text files that can be downloaded from CCLI's SongSelect service. When you import the text file, the information from CCLI (song title, author's name and copyright information) will automatically be entered into the additional information fields. You can import multiple files at a time by selecting more than one by selecting Import CCLI under the File menu.

Link to CCLI's web site
CCLI - Christian Copyright Licensing International
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Can I buy or download a library of copyrighted songs?
Added Mar 29, 2006

Because of licensing restrictions, we can not distribute copyrighted songs with LiveWorship. CCLI (or Church Copyright Licensing Inc) pays a royalty for every text file downloaded from their site (which can then be imported very easily into LiveWorship). CCLI will not authorize any other company to distribute their database (or portions of). It would place LiveWorship in legal jeopardy (none of the other software companies are authorized either) to provide a database of their material. CCLI often gets requests from their customers to provide a large database of songs, but they have set up their licensing policy on an individual song basis and have explained to us that it's not likely to change. Hope that helps...please feel free to contact CCLI if you have further questions...they have been very helpful to us.

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What versions of scripture are available?
Modified Oct 24, 2006, Apr 26, Oct 26, 2007, Jan 23, 2008

English:
Authorized Standard Version ( ASV )
Bible in Basic English ( BBE )
Darby ( DAR )
Douay-Rheims ( DRB )
King James Version ( KJV )
New King James Version (NKJV)
New Living Translation ( NLT )
New Living Translation-Second Edition ( NLT-SE )
The Message ( MSG )
New International Version ( NIV )
New King James Version ( NKJV )
New Revised Standard Version ( NRSV )
Revised Standard Version ( RSV )
Webster ( WB )
Youngs Literal Translation ( YLT )
World English Bible

Non-English:
Portuguese João Ferreira de Almeida Atualizada ( PorAA )
Hungarian KáROLI ( KAR )
Italian Giovanni Diodati Bibbia 1649 ( ItDio )
Italian Riveduta Bibbia 1927 ( ItRA27 )
Korean ( Korean )

Additional Bible Modules now available in our online store:

English:
New Century Version ( NCV ):
New American Standard Bible ( NASB )
Nueva Versión Internacional ( NVI )
New Living Translation Second Edition ( NLT-SE )
English Standard Version ( ESV )

Non-English:
Reina-Valera 1995 ( RV95 )
Dios Habla Hoy ( DHH )
Traducción en lenguaje actual 2006 ( TLA )

Pending Additional Bible Modules:

Amplified Version ( AMP )
Status as of Oct 24, 2006: Intial terms offered by publisher above our expectations; status on hold

New American Bible ( NAB )
Status as of Dec 17, 2007: Intial terms offered by publisher above our expectations; status on hold

La Biblia de las Américas ( LBLA )
Status as of Jan 18, 2007: We have received authorization/approval/signed documents; we are in the process of creating the module

Reina-Valera 1960 ( RV60 )
Status as of Dec 17, 2007: Negotiating terms with publisher

21st Century King James Version ( KJ21 )
Status as of Dec 17, 2007: Negotiating terms with publisher

Chinese New Version ( CNV )
Status as of Jan 23, 2008: Signed paperwork, now awaiting delivery of text

International Standard Version ( ISV )
Status as of Jan 23, 2008: Awaiting completion of version

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What happened to Mark 9:44 and Mark 9:46 ? They are missing!
Added Sept 12, 2006, Modified Sept 13, 2006, Dec 1, 2007

If you find discrepancies/errors that can be confirmed, we will strive to fix them and reissue updated Bible modules (check our downloads page for the most recent module updates). Particularly in modern translations and paraphrases, verses may have been combined or removed by the publishers of the particular version.

Verify against another source (using the same version) to confirm the error.

As an example, compare the two selections below, one from www.biblegateway.com and the second from LiveWorship:

Mark 9:43-48 (NIV) from BibleGateway.com

43If your hand causes you to sin, cut it off. It is better for you to enter life maimed than with two hands to go into hell, where the fire never goes out.[c]
 
45And if your foot causes you to sin, cut it off. It is better for you to enter life crippled than to have two feet and be thrown into hell.[d]
 
47And if your eye causes you to sin, pluck it out. It is better for you to enter the kingdom of God with one eye than to have two eyes and be thrown into hell,
 
48where " 'their worm does not die, and the fire is not quenched.'[e]

Mark 9:43-48 (NIV) from LiveWorship:

Mk. 9:43 (NIV)
If your hand causes you to sin, cut it off. It is better for you to enter life maimed than with two hands to go into hell, where the fire never goes out.
 
Mk. 9:45 (NIV)
And if your foot causes you to sin, cut it off. It is better for you to enter life crippled than to have two feet and be thrown into hell.
 
Mk. 9:47 (NIV)
And if your eye causes you to sin, pluck it out. It is better for you to enter the kingdom of God with one eye than to have two eyes and be thrown into hell,
 
Mk. 9:48 (NIV)
where"'their worm does not die, and the fire is not quenched.'

Verse numbers for 44 and 46 are both missing in both sources. This can also be seen in Matthew 18:10-12...verse 11 is missing. This is how the text exists in this particular version.

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How can I back up the library?
Modified Mar 28, Oct 24 2006, Oct 26, 2007

The media library is contained within the LiveWorship folder in a folder called "Media Library". We recommend that you make backup copies of your media library periodically and also before upgrading to a newer version. Note that the default location of the media library is located outside the user's folder and may not be commonly backed up or. The media library can be relocated inside a user's folder or a shared folder if used on a computer with multiple users. See the troubleshooting guide for more details on backing up and restoring from a backup or using the Database Backup Utility built into v1.3.

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Do you support international text or using LiveWorship on a non-English configured computer?
Modified Mar 29, Oct 12, 2006, Oct 26, 2007

Version 1.2.17+ has additional support for international characters. On Macintosh with international settings, you may need to create a user account that has an English configuration in order to use the program without difficulties. On Windows, using an international localized version of Windows may not allow LiveWorship to function without errors. In Version 1.3.16, please contact support@liveworship.com for instructions on how to enable UTF8 compatibility. In Version 1.3.51, there is a checkbox in the Misc preferences to enable or disable UTF8 compatibility.

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What's up with how the slides are numbered?
Added Mar 31, 2006

The slide numbers (and letters) that are in the corner of each slide thumbnail in the Presentation Panel are mapped to your keyboard. For instance, the first row of keys, 1234567890, are mapped to the first rows of slides that are visible in your presentation. The next row of keys, QWERTYUIOP, are mapped to the following slides. While the "Slide 2 tab" is selected, pressing one of the keyboard keys will trigger the slides that they are mapped to on your screen.

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Can we keep our Media Library on a network server?
Added Oct 26, 2006; Modified Oct 26, 2007

We do NOT recommend or support accessing the Media Library through a network. The LiveWorship database is not designed for multiple users, so only one application can access the database at a time. We have tested LiveWorship across a network and even under best case scenarios the performance is slow and you have an increased risk for database corruption. For Mac users, this also means not storing your Media Library inside your iDisk. iDisk is Apple's network data storage and while this would be an excellent place to backup your Media Folder, trying to have LiveWorship point to a Media Library stored here will cause significant performance delays and potential data loss.

Saving presentations to a networked drive may cause the application to crash, particularly with large files that contain video. Save the file to your primary drive and then copy the presentation to the external or networked drive.

Can I use a remote control to advance slides? What about the IR controller that is used for Apple's Front Row?
Added Dec 20, 2007

Most remote control devices simulate keystrokes to advance PowerPoint presentations. LiveWorship uses similar keystrokes (right/down arrow, space bar, page forward, etc) to advance slides when you have enabled the "screen 2" mode by selecting the "screen 2" tab above the Preview Panel. Some examples of remotes that we've tested include the Kenington 33374 or 33373 and Keyspan's presentation remotes.

Apple bundles a small IR remote control for using their Front Row application with many Macs. This can be used with LiveWorship after installing a small shareware application Mira. After installing Mira, open up your System Preferences and select the Mira preference pane. Add LiveWorship by selecting the + button at the bottom of the list of applications. After adding and selecting LiveWorship, you can configure the buttons on the remote to simulate keystrokes by selecting each button icon and selecting "keystroke" from the contextual menu. The most common LiveWorship actions would be advance slide (right arrow) and reverse slide (left arrow), but you could also program a button for "bail to black" (Shift-Command-B) or to begin automating the presentation (Shift-Command-P), etc. See this list for all the keyboard shortcuts. Remember that you must enable "screen 2" mode by selecting the "screen 2" tab above the Preview Panel before being able to use the remote.

You can click the "Option" tab in the Mira preference pane to "pair" or "unpair" remotes. Also see this Apple support article how to "pair" or "unpair" your remote with your computer.

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Does LiveWorship have an outline font style?
Added Feb 26, 2008

Outlining text was a feature we wanted to include, but found that with the cross-platform development language it was not going to be possible without bringing the performance of the application to a stand still. We are still looking at several different ways to incorporate this feature without hampering the application's performance.


Troubleshooting

LiveWorship does not start or error messages appear when starting.
Modified Jun 21, Oct 24, 2006, Oct 26, 2007, Jan 22, 2008

LiveWorship requires the most recent version of QuickTime and this may prevent the program from launching. Go to www.quicktime.com and install the latest version.

If you are using version 1.0 and your demo expires before the end of 30 days, upgrade to v1.1 or higher.

If you see a message about the "Media Library is missing" you may have installed an updated application without having the full application previously installed. Visit our download page to download the full install, which contains a media library, then download and install the updated application.

Scrambled window: See this note for fixing this issue.

 

Runtime Error: Failed Assertion

Runtime Error 4: Failed Assertion
"Failed Condition: functionPtr==OldEntry->code"
Issue: Instead of overwriting the older application when updating,
the installer is inserting new code into the "package".
Solution: Use this installer to drag LiveWorship.app into LiveWorship folder
or remove just the LiveWorship.app file (not folder) and run the installer again

 

Database error messages:

Verify Registration Information
Change permissions to fix issue

 

Date-time invalid errors
(may also prevent saving to the database)
Caused by a conflict in database with International dates/times
Contact support to make arrangements for
us to repair database and reset dates/times
(was an issue with updating from 1.3.16 but a similar issue
has also appeared updating from 1.3.51)

 

Database read/write error messages
May appear when launching LW, loading or saving presentations/media

Can be caused by database corruption
Contact LiveWorship support for suggestions or
to make arrangements to upload your database file for repair

If this has just happened after a crash or loss of power while using LW,
archive your Media Library folder and then restore a previous backup
from the database tab in the LW preferences

 

db7update icon should look like icon on right

Failure to update a database
If LiveWorship asks you to update your database and then
nothing happens,quit LiveWorship and open up the folder containing the LiveWorship
application file. Check for a file called "db7update".
This file should be just over 6MB in size.
If the icon has a "no entry" sign, please delete the file,
download db7update, unzip, and place into your LiveWorship folder.
Restart LiveWorship.

If you are still having problems: Please contact us and include (or if calling, be prepared to share the following):

  • detailed description of the problems you are experiencing and include:
    • what you doing
    • if the problem can be repeated
    • any text that may be displayed from error messages
    • screen shots are often helpful (Win: Press PrtScr, open a text document, paste image and send us this file, Mac: Press Apple-Shift-3 and send us the file named "Picture" that is created on your desktop)
  • version of LiveWorship
    • found in the About box (Windows: under the Help menu, Macintosh: under the LiveWorship menu)
  • computer platform (Windows or Macintosh) and version of your operating system
    • Macintosh? Try setting your permissions to "read & write" for the LiveWorship folder (directions) which is often a source of issues.
  • specifications about your computer
    • processor speed
    • amount of memory installed
    • type of video card (or model of Macintosh)
    • version of QuickTime installed
  • any other information that you believe may help us solve your problem
  • phone number and email address where you can be contacted

eMail support@liveworship.com Note that some free email providers (AOL/Hotmail/Yahoo) routinely block our emails and that may prevent/delay receiving support. Make sure you list "liveworship.com" as an accepted domain in your email filter settings.

See the troubleshooting guide for more details on backing up and restoring from a backup or using the Database Backup Utility built into v1.3.

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The program says "Screen 2 was not detected", but I have one plugged in.
Modified May 24, Sept 11, 2006, Jan 04, 2008

You can use LiveWorship to build and edit presentations (without a projector or second monitor attached) but you will not be able to see the transitions or how the show will be presented or use any of the toolbar items (bail buttons) that are designed to work with the second screen. One of the advantages of using LiveWorship is that you can present a slide to the second screen while still seeing the LiveWorship control interface on your primary screen.

If you are using a Macintosh iBook or pre-Intel iMac, neither of these models are designed to have dual display (only mirroring of the desktop on both monitors). PowerBooks, MacBooks, MacBook Pro's, Intel iMacs and most PowerMacs and Mac Pro's have the ability to "turn off mirroring" so that you can have multiple display windows. While not recommended or supported, some users have indicated they have found a way (a "hack") to allow an iBook or pre-Intel iMac to have dual screen functionality. See installation instructions (for Mac) for more information on configuring the second screen display.

On Windows, you can right-click on the desktop and select Properties, then select the Settings Tab. See the installation instructions (for Windows) for a screen shot and how to establish if you can "extend your desktop" to have separate display capabilities.

There is a known issue (on versions prior to v1.2b2) if you have plugged in a second monitor/projector after the program has been started. Try quitting and restarting the program to recognize that a second screen has been added to your system. For more information about installing and setting up your computer to recognize the second screen, see the help page on installation instructions (for Windows or Mac) LiveWorship.

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I'm having trouble importing media using a Macintosh.
Modified Oct 12, 2006; May 3, 2008

Because LiveWorship is designed to be used in both Windows and Macintosh environments, file names will need to have proper extensions (e.g. JPEG files should end with .jpg and TIFF files should end in .tiff) in order to be recognized as files that can be imported.

Media files copied from a CD or DVD play not function properly in LiveWorship (although they may play in the QuickTime Player application) until you change their file permissions to "read & write" access. Copy the file to your computer's harddrive before importing and change the file's permission to "read & write" before importing into LiveWorship.

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The display on Screen 2 doesn't fill the entire screen (or the text has moved after moving presentation to another computer).
Modified May 24, Oct 24, 2006

LiveWorship does NOT change the resolution of your second screen or monitor, these settings are made by the user in your computer's Display Control Panel. The resolution setting of the second screen in the LiveWorship preferences should MATCH the setting of the computer. If you experience the second screen image not matching (LiveWorship image on your second screen is smaller or larger than the screen) then you may need to check the settings of the second screen in your Display Control Panel preferences on your computer and make sure you set LiveWorship's resolution preferences to match (or set LiveWorship to Auto for the resolution size and LiveWorship will attempt to discover the settings of your second screen).

Prior to version 1.3, LiveWorship was not designed to "scale" presentations designed in one resolution and presented in another resolution. This was done to provide for future non-standard resolution support (custom resolutions which are expected in future versions will also include the ability for HD formatting) and also not distort/stretch images and text to fill the screen regardless of resolution. If you are designing on one computer and presenting on another, you would want to design for the same resolution that will be used on the computer that will be presenting. If you are likely to use LiveWorship in multiple resolutions (such as having a laptop/portable computer that might travel to various locations), you would either need to spend some time adjusting the text, margins and background images (if not set to stretch or scale) to fit the new resolution or save mutlitple copies of songs and slides that are specifically designed for particular resolutions. Just like you may have multiple copies of a song saved with various different backgrounds or font formatting, you may have a copy of "Amazing Grace 800x600" and "Amazing Grace 1024x768" saved in your song library.

For more information about how LiveWorship handles changing resolutions, see the help page on Advanced Topics.

For more information about setting your computer's second screen resolution, see the help page on installing (for Windows or Mac) LiveWorship.

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When playing a video clip, the video appears on Screen 2 but also covers up my primary screen so that I can't see LiveWorship. Even though the clip ends it still appears and covers the screen.

This is a known issue with nVidia GeForce video cards on Windows. If this happens, you may be able to use the keyboard shortcut to dismiss the video clip and regain control of the primary screen without restarting the computer. To prevent this from happening, right-click on your desktop and choose Properties from the menu. Select Advanced and then Troubleshooting, then drag the hardware acceleration slider to a slower speed (less than half) and this should prevent this from occurring.

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I'm using the crossfade transition and no matter how slow or fast I set the speed it just cuts to the next slide.
Modified Jan 18, Oct 26, 2007

You need to install the latest version of Apple's QuickTime®.

If you have the resolution of screen 2 at a high resolution (most projectors use 800x600), this can also affect the quality of transitions. Change both the resolution of your second monitor and the Screen 2 resolution setting in LiveWorship to 800x600.

There are no transitions while using text over video.

If you are using v1.3.26 on a PPC Mac, you should export any saved presentations and revert back to v1.3.16. Adding or removing a Bible module on 1.3.26 with a PPC (pre-Intel Macs) is causing a database corruption. We are investigating the cause but PPC Mac users (pre-Intel Macs) should NOT use 1.3.26, export any presentations and revert back to 1.3.16.

In Version 1.3.51 on Windows, this is the default transition when using text over video.

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Can I use audio or video files from Apple® Computer's iTunes® Store since they are copyright protected?
Modified Jan 04, 2008

Yes, if you are using the audio file on a computer that is authorized through Apple® iTunes® with the same account that was used to purchase the audio file. Video files purchased from the iTunes Store will not playback in LiveWorship due to DRM restrictions.

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I've changed the text in the Slide Edit Panel Canvas to another font, but on the slide preview the font hasn't changed...what's going on?
Modified Jan 04, 2008

This is a known issue. You may find some fonts that will not render on the second screen or in the previews. Even though you will see the font displayed in the Canvas, the text in the Preview Panel and slide thumbnail images will be displayed using the default system font. At this time, there is no work around or fix planned for this issue.

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The main window is too large to fit onto my computer screen...but I can't seem to fix it.
Modified Jan 18, 2007

The LiveWorship main window was designed for a 1024x768 pixel screen (the second screen is optimal at 800x600). If your primary screen resolution is set lower, you may need to increase the dimensions. Try pulling the Window menu to Zoom. This will attempt to resize the window to fit your screen. If this does not work, open up the Preferences and select the Size tab at the top. Try setting the Preview Scale to 25%. The resolution of your Preview Panel is a percentage of your Presentation resolution. The resolution of your second screen is not controlled by LiveWorship, but is determined by the Display Control Panel of your computer. LiveWorship's Presentation resolution should MATCH the settings in your computer. Lastly, if you have copied LiveWorship from another computer along with their configuration you may need to erase the "config" file that resides inside your LiveWorship folder on your harddrive. This will RESET ALL preferences.

On a Mac PowerBook 15" with v1.3.16, the height of the LW window at it's smallest size may still extend below the edge of the display in it's native resolution. Right-click directly onto your Preview Panel and select "Minimum Preview Size" to reduce the size of the LW window.

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When I drag a background image over the Slide Group Panel, the names of slide groups are not highlighted.

The group name will not highlight because the group list only highlights the selected group in the list. Even though the group name is not highlighted, if you position the tip of the cursor over the name of the group the background will drop into the appropriate group.

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When I drag multiple scriptures onto a slide, the text is too much for the one slide. Do I have to build many slides one at a time?

Click with the right mouse button (or with single button Macintosh mice, hold the control key while clicking with the mouse) on a slide and select "Editor Window" from the contextual menu that pops up. This will open up the Editor Window and will allow you to split the text into multiple slides. See Dividing Text Into Slides for more information on how this works.

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When I select a slide to display on the second screen, there is a pause and then the transition seems to be very, very slow.
Modified Jan 4, 2008

Short of upgrading your computer to one with a faster processor (see System Requirements for recommended processor speeds), we would recommend that you set your computer's second screen display to no greater than 800 x 600 resolution (and then match that setting in LiveWorship's Size Preference). If you are still experiencing slow transitions, try setting the transition (icon on the Toolbar) to "No Transition". Make sure that you have the most recent version of Apple's QuickTime installed or transitions may not work.

There is a known issue with version 1.3.16 on Windows that caused a delay after the click on a slide thumbnail until the mouse was moved. The update after 1.3.16 fixed this issue.

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Error messages when running LiveWorship on a computer with multiple user accounts.
Modified Mar 28, Apr 14, Oct 24, 2006

If you are using a Macintosh, try setting your permissions to "read & write" for the LiveWorship folder (directions) which is often a source of issues.

Prior to Version 1.2.17, if you have installed LiveWorship on a computer with multiple users you may encounter errors when launching the program when logged in as a user who did not install the program. Your options include having only the user who installed the program be capable of using LiveWorship, installing the program for each user, or changing the permissions to allow all users to "read and write" these four items found inside the LiveWorship folder: LiveWorship.conf, directory (or folder) where the LiveWorship.config file resides (version's prior to Version 1.2.17), Ebenezer000400.vbs file inside the media folder and the directory (or folder) where the Ebenezer000400.vbs file resides.

Version 1.2.17+ the LiveWorship.conf is now stored inside the user folder and changes have been made to the way LiveWorship creates the media folder so that permissions should allow all users to access the database. If you upgraded to Version 1.2.17+ from a prior version, you may still have a LiveWorship.conf file in the LiveWorship folder (which will be copied, but not moved, into a user's folder after launching Version 1.2.17+). You may still need to manually change the permissions for the same files listed in the above paragraph if you have upgraded from a version prior to Version 1.2.17.

In Version 1.2.17+, the "LiveWorship.conf" file would be installed in the following location:

Mac: <user>/Library/Preferences/LiveWorship Settings/

Win: C:\Documents and Settings\<user name>\Application Data\LiveWorship Settings

Windows actually hides this directory. So to find it you can do either of these:
Search for that name after enabling the Advanced Search "show hidden files and folders"

OR, Look under the Tools menu in a desktop window you will find "Folder Options" and under the View tab in the Advanced Settings there is a checkbox for "Show Hidden Files and Folders". Then go to that path above to find whether or not the file exists.

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Displaying text over video crash
Modified May 12, May 31, 2006

We recommend that you do not "edit on the fly" while displaying "text over video" regardless of the horsepower of your computer. While this may change with performance enhancements in the future, "editing on the fly" while the computer is displaying "text over video" puts a strain on the program and may cause a crash.

If you computer only meets the "minimum" specifications but not the "recommended" technical specifications, then you should avoid "editing on the fly" under any circumstances.

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The "Bail to Background" button in the Toolbar does not remove text from the slide

Select the slide to be edited and examine the Slide Edit Panel to make sure that the slide has text. If a slide was imported from PowerPoint as a "flattened" image, the text may be imbedded inside the background image and, therefore, not able to be edited.

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Dropping a background onto a slide removes the text

Undo the drop by pulling the Edit menu to Undo or using the shortcut key (Windows: Ctrl+Z, Mac: Cmd+Z). Select the slide for editing and examine the Slide Edit Panel to make sure that the slide has text. If a slide was imported from PowerPoint as a "flattened" image, the text may be imbedded inside the background image and, therefore, when another background is placed upon the slide the text may appear to have been erased.

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The books and verses are not accurate in the New King James Version
Modified Jan 23, 2008

The New King James Version module has been modified and reposted on the download page on January 26, 2006 (and again in December 2007). Solution: REMOVE your current NKJV module and then ADD the newer module (now posted on the download page) to correct the problem. Also see this related FAQ item.

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The slide names or font settings disappear or change back to the defaults

Entering the Editor Window will cause any slide names or text attributes to be reset. Use the Editor Window to establish any slide breaks before doing setting the names of slides (these pop up labels appear when you mouse over slide thumbnails in the Presentation Panel) or doing extensive font formatting.

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After saving a presentation, some of the attributes of a song or text item change

If you have two (or more) copies of the SAME library item in the same presentation...when you save the presentation (and do not change the names of the items) the second item in the presentation will overwrite changes that were made to the first item. If you put a song into a presentation twice and then change the background on either of the songs, once the presentation has been saved the second song in the presentation will trump whatever background is on the first. So, the first song will then have the same background as the second song. The same thing will happen for other slide attributes, such as the names assigned to slides.

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I'm having trouble playing MPEG2 files.

MPEG2 files require this plug-in. While QuickTime is free, the codec for MPEG2 is controlled through a consortium that requires a licensing fee.

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After importing a flash file (.swf) on a Macintosh, a white thumbnail image is displayed instead of the file.
Added Mar 30, 2006

This is a known issue on the Mac platform. Once the flash file begins to play, the white "poster frame" goes away and the animation can be used as a motion background or straight video clip.

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I'm having problems importing a flash file (.swf).
Added Apr 3, 2006, Modified Jun 5, 2006, Oct 26, 2007

Test the file with the QuickTime media player. If QT cannot play the file, it will not play in LiveWorship. QuickTime may only play files that are Flash 5 or earlier. You might consider converting this format into another video format that is more compatible with QuickTime.

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LiveWorship crashes.
Added Jun 2, 2006, Modified Jun 21, 2006, Oct 26, 2007, Jan 23, 2008

If LiveWorship runs out of memory, it could crash. If you are running multiple PowerPoint presentations or many applications open at the same time as LiveWorship, you may experience a crash. Try closing other applications, restart your computer and run LiveWorship without other programs running concurrently. If this solves the problem, you might consider installing additional RAM or restricting the number of running applications while you are using LiveWorship.

Do not store the media library on an iDisk or networked drive. Do not export presentations to a networked drive, save to the primary drive and then move the file.

LiveWorship only crashes when you are importing a Bible module. See this FAQ item.

LiveWorship crashes when launching. See this FAQ item.

If you are still having problems: Please contact us and include (or if calling, be prepared to share):

  • detailed description of the problems you are experiencing and include:
    • what you doing
    • if the problem can be repeated
    • any text that may be displayed from error messages
    • screen shots are often helpful (Win: Press PrtScr, open a text document, paste image and send us this file, Mac: Press Apple-Shift-3 and send us the file named "Picture" that is created on your desktop)
  • version of LiveWorship
    • found in the About box (Windows: under the Help menu, Macintosh: under the LiveWorship menu)
  • computer platform (Windows or Macintosh) and version of your operating system
    • Macintosh? Try setting your permissions to "read & write" for the LiveWorship folder (directions) which is often a source of issues.
  • specifications about your computer
    • processor speed
    • amount of memory installed
    • type of video card (or model of Macintosh)
    • version of QuickTime installed
  • any other information that you believe may help us solve your problem
  • phone number and email address where you can be contacted

eMail support@liveworship.com or call us toll-free at 1-866-400-1791 Note that some free email providers (AOL/Hotmail/Yahoo) routinely block our emails and that may prevent/delay receiving support. Make sure you list "liveworship.com" as an accepted domain in your email filter settings.

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LiveWorship crashes or I get an error message when trying to import a presentation exported from another computer.
Added Jun 21, 2006, Modified Oct 12, 2006

This may be related to a permissions problem. Follow the directions for changing the permissions for the LiveWorship folder. If you are getting an error message about an unknown file type or "DB header" error, this may be because files exported from v1.3 will not import into a database that has not been upgraded to v1.3. You will need to make sure that both LiveWorship installations have been updated to the same version.

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LiveWorship crashes when trying to import a Bible module.
Added Jan 23, 2008

This can be related to a database that was created on a different platform. If you are using a database on a PowerPC Mac that was created on an Intel Mac (or vice-versa) this may cause the crash during a Bible import. It may be possible for us to rebuild your database on the correct platform. Contact support@liveworship.com

If you have not moved databases between platforms and are using 1.3.16 or later: Start LiveWorship and open the preferences. Click the Database tab and click the "Manual Backup Once" button to make a current backup of your database file. This backup should show up in the list on the right of this preference panel. Select this backup and click the restore button. You will need to reload Bibles after restoring from a backup.

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LiveWorship crashes when selecting scriptures in the Media Library panel.
Added Feb 29, 2008

On versions 1.3.16 or later: Start LiveWorship and open the preferences. Click the Database tab and click the "Manual Backup Once" button to make a current backup of your database file. This backup should show up in the list on the right of this preference panel. Select this backup and click the restore button. You will need to reload Bibles after restoring from a backup.

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Trouble exporting a presentation, nothing happens after selecting "export" from contextual menu.
Added Jun 26, 2006

If you use a "/" (slash) in the name of a presentation, you may not be able to export the presentation. Change the name of the presentation as a work around.

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Troubleshooting: v1.3+

After starting LiveWorship, the Media Panel in the LiveWorship window is missing and/or an error message about "media library can not be found".
Added Dec 14, 2006, Modified Feb 27, Apr 05, Oct 26, 2007

Delete your LiveWorship.conf file and relaunch LiveWorship. See the following instructions (Mac or Windows) for the location of the LiveWorship.conf file. If the LiveWorship window appears to be scrambled, try this.

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Upon updating to v1.3 on the Macintosh, it asked me to update the database and then I get an error message "An exception of class NilObjectException was not handled.  The application must shut down".
Added Oct 31, 2006, Modified Apr 05, 2007

Set your permissions to "read & write" for the LiveWorship folder (directions) which can cause this error. After fixing the permissions, relaunch LiveWorship and the database conversion should work correctly. If this does not, duplicate your backup copy and try again. If you are still unsuccessful, please contact support. If you are not in the process of updating from 1.2 to 1.3, then try removing and reinstalling QuickTime.

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Upon launching, I get an error message "An exception of class NilObjectException was not handled.  The application must shut down".
Added Dec 08, 2006

Can you play QuickTime videos outside LiveWorship? We have had users with a corrupt QuickTime installation that were unable to launch the program. Remove and reinstall QuickTime.

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On a MacBook, the LiveWorship window does not fully draw and looks scrambled. When I "zoom" the window (pull the Window menu to Zoom), the window is too large to be displayed on the screen (the window handle is below the edge of the screen).
Added Dec 08, 2006, Modified Apr 05, Oct 26, 2007

The resolution of the MacBook screen is slightly smaller than the LiveWorship window. Zoom the window to full size (either click the green button on the window's menu bar or pull the Window menu to Zoom) and then right-click (or with single button Macintosh mice, hold the control key while clicking with the mouse) on the Preview Window and select "Minimum Preview". Also see, scrambled screen.

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The LiveWorship window does not fit on my screen.
Added Oct 31, 2006, Modified Jan 18, Oct 26, 2007

Depending upon your second screen settings and the Preview Panel size, the LiveWorship window will have a minimum height. For example, if you have your second screen at 800x600 and the Preview Panel at it's maximum settings (which is 50% of the second screen size)...then the LiveWorship window will be 850 pixels tall. The Macintosh menu bar consumes 10 pixels, so if your screen height resolution is less than 860 you will not see the full LiveWorship window. In version 1.3, if you right-click on the Preview Panel (or with single button Macintosh mice, hold the control key while clicking with the mouse) you can change the Preview Panel size to Minimum Preview size.

On a Mac PowerBook 15" with v1.3.16, the height of the LW window at it's smallest size may still extend below the edge of the display in it's native resolution. Right-click directly onto your Preview Panel and select "Minimum Preview Size" to reduce the size of the LW window. Also see, scrambled screen.

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Video playback on Windows shows flickering text or background images/text disappear.
Added Sept 14, 2006, Modified Jan 18, Apr 23, 2007, Jan 04, 2008

We recommend using the Safe mode (GDI Only) with QuickTime. Open the QuickTime Control Panel, select the "Advanced" tab and select "Safe mode (GDI only)". If this does not fix the problem, users may need to download the latest drivers for their videocard and possibly tinker with the Overlay and Acceleration settings for their videocard.

Also note this FAQ item that some video formats may present some issues when played back through LiveWorship.

For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista.

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Sluggish behavior.
Added Sept 14, 2006; Modified Jan 04, Feb 29, 2008

On both Mac and Windows, having a computer that is not operating at it's highest performance can impact the responsiveness of LiveWorship. To ensure that a computer is operating at full capacity, we recommend that you power your computer from A/C and not from a battery or a battery that is charging. Until we go Universal Binary on the Macs, you may see some slowness in the behavior on the Intel Macs.

On Mac, open the System Preferences and select "Energy Saver". Set the Optimization to "Better Performance".

On Windows, right-click on My Computer and select Properties. Select the Advanced tab and select the Performance settings. Select "Adjust for best performance".

For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista.

We have had users tell us that they see significant improvement in performance for LiveWorship on Windows computers after defragmenting the drive, turning off background processes (like Google Toolbar, etc) and scanning for viruses/spyware.

Make sure the presentation resolution setting in the LiveWorship preferences matches the second screen resolution for your Operating System. LiveWorship is optimized for a resolution of 800x600 on the second screen. In the OS, the resolution settings are changed from the Display properties/system preferences. See Mac Installation or Windows Installation instructions for more details.

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Cannot display UTF8 characters.
Added Oct 12, 2006, Modified Jan 24, Oct 26, 2007

In v1.3, we disabled the international characters due to a change in our display engine. Having the international characters enabled, you may see a slight change in the transitions. In Version 1.3.51, a checkbox has been added to the Misc Preferences that can toggle UTF-8 compatibility on or off.

In versions prior to 1.3.51, to enable UTF-8 characters you will need to manually edit the text file where the preferences have been stored (or email us the file and we'll modify it and email it back). The preferences file is hidden on Windows, so you must set Windows to show hidden files in order to find the file.

The preferences are stored in a file named "LiveWorship.conf" that is created inside the user's folder that contains the user settings.

On Macintosh computers, this file is stored at:
Users/<user name>/Library/Preferences/LiveWorship Settings

On Windows computers, this file is stored at:
C:\Documents and Settings\<user name>\Application Data\LiveWorship Settings

NOTE: On Windows, this file is stored in a location that is "hidden" from normal users. To find this file, you would need to activate the ability to view "hidden files and folders".

To display hidden files and folders in Windows XP:

1. Open Folder Options in Control Panel.
• Click Start, and then click Control Panel.
• Click Appearance and Themes, and then click Folder Options.

2. On the View tab, under Hidden files and folders, click Show hidden files and folders.

You can also search for this file but you will need to enable "show hidden files and folders" under the Advanced Search features.

You can open this in any text editor application (WordPad on Windows or TextEdit on Mac). Edit the line that reads "EUS=FALSE" to say "EUS=TRUE". Save this file and relaunch LiveWorship.

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Can I revert back to version 1.2?
Added Oct 12, 2006, Modified Jan 08, Apr 23, Oct 26, 2007

The database created by versions 1.3.26 through 1.3.51 is not backwards compatible, although it is still possible to import and export between 1.3.16 and 1.3.26/1.3.51 versions.

Reverting from 1.3.16 to v1.2.17 is possible since the database files are backwards compatible. Simply replacing the LiveWorship (v1.3.16) application file with an older LiveWorship application (v1.2 installer for Windows or Macintosh) will allow you to use the older version. The only issue that is likely to cause a problem would be changing the resolution setting in v1.3 to a resolution setting not supported in v1.2. If you need to exchange files with another v1.2 installation of LiveWorship, they will need to upgrade to v1.3.16 to convert their database and then downgrade to v1.2 as well.

See advanced topics for more information about database schema/compatibility.

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v1.3.26 crashes when I try to remove or import a Bible module.
Added Jan 18, Oct 26, 2007

When Version 1.3.26 was released, the database engine was updated to allow native Intel Mac compatibility. Although the database engine claims to be cross-platform compatible, our testing has shown that databases created on an Intel Mac or a pre-Intel Mac and then moved to the opposite platform can cause corruption when trying to import a Bible module. Installers for Mac 1.3.26 and later ship with a database that was created on an Intel Mac. We recommend users on pre-Intel Macs install version 1.3.16 and then upgrade to 1.3.51 or later (which will upgrade the database, too).

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There is an error message when importing a Bible module on v1.3.26.
Added Jan 18, 2007

Adding the NKJV Bible module on 1.3.26 (Intel Mac only release) may display an error message during the import. This is a known issue and the error message can be ignored.

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Error message "Can't determine library mode".
Added Jan 23, Oct 26, 2007

When LiveWorship launches for the first time, the library mode is read from the newly created preferences file. There is a bug (that is fixed in the next update) that may allow this preference to not be set to the default and the LiveWorship window does not draw correctly (media library panel is missing) and you get the error: "Can't determine library mode".

To fix this bug, you can manually edit the text file where the preferences have been stored (or email us the file and we'll modify it and email it back). The preferences file is hidden on Windows, so you must set Windows to show hidden files in order to find the file.

The preferences are stored in a file named "LiveWorship.conf" that is created inside the user's folder that contains the user settings.

On Macintosh computers, this file is stored at:
Users/<user name>/Library/Preferences/LiveWorship Settings

On Windows computers, this file is stored at:
C:\Documents and Settings\<user name>\Application Data\LiveWorship SettingsNOTE: On Windows, this file is stored in a location that is "hidden" from normal users. To find this file, you would need to activate the ability to view "hidden files and folders".

To display hidden files and folders in Windows XP:

1. Open Folder Options in Control Panel.
• Click Start, and then click Control Panel.
• Click Appearance and Themes, and then click Folder Options.
2. On the View tab, under Hidden files and folders, click Show hidden files and folders.You can also search for this file but you will need to enable "show hidden files and folders" under the Advanced Search features.

You can open this in any text editor application (WordPad on Windows or TextEdit on Mac). Edit the line that reads "LastLibMode=" to say "LastLibMode=IMAGE". Save this file and relaunch LiveWorship.

If this does not work, please zip and email your .conf file to support@liveworship.com

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Slides will not advance (or only advance after a delay) or motion backgrounds do not move.
Added Jan 23, 2007, Modified Oct 07 & 26, 2007

This is an event trigger bug in the LiveWorship Windows client v1.3.16 that will be resolved in the next update. Users may find that the delay in the transition can be minimized if they move the mouse after clicking the slide thumbnail. Users may revert to the previous version until the next update is released. UPDATE: This has been resolved in the 1.3.51 release.

For users of Mac OS X 10.5 Leopard with LiveWorship version 1.3.51, this may be related to the resolution of the videos. Try converting the video to an MPEG4/h.264 with a resolution of either 800x600 or 640x480. We are looking into another solution to this issue. See here for more information.

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Some videos (specifically MPG1 or MOV/"Apple Photo - JPEG" files) have a stutter or flicker.
Added Feb 06, Modified Apr 23, Oct 25, 2007, Jan 04, Jan 29, 2008

For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista.

Some Quicktime videos may have a stutter or flicker when played back in LiveWorship (or QuickTime Player). Converting a MPEG1 or "Apple Photo - JPEG" file to MPEG/h.264 seems to eliminate the issue. To determine if a .mov video file is "Apple Photo - JPEG", open the video in the QuickTime video player, pull the Window menu to Show Movie Info and look at the Format information.

See Converting Video for more information on changing formats

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I just installed LiveWorship. When saving, it acts like it is saving but then the presentation can not be opened and I can not retreive any of the work that I have created and saved.
Added Feb 27, 2007

Try creating a "clean" database. To do this, archive your the Media Library folder in your LiveWorship folder and then delete the Media Library folder.

Relaunch LiveWorship. It will prompt you that the Media Library folder can not be found and give you 3 options....choose "Create Library". Navigate to your Desktop and choose this as the new location. This will create a "blank" media library...no bibles, no songs, no images...completely empty.

Right-click in the Presentation Panel and create a new slide. Type some text on the new slide. Save and quit LiveWorship. Relaunch LiveWorship. Check for the presentation you saved under the "Presentation" category in the media library panel.

If this works, you can relocate this Media Library to a location of your choice and then when relaunching LW, use the "locate" to relink LW back to this Media Library. You can download all the missing default items (Bibles, songs, backgrounds) from our downloads page on our website. Just import the presentation files and save to insert them into the database.

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The LiveWorship window is "scrambed" and the panels are all mixed up or incorrectly drawn.
Added Oct 07, 2007

The LiveWorship window may not draw correctly under a few circumstances in versions 1.3.16-1.3.51.

To fix this issue, make sure that the PRIMARY screen resolution is 1024x768 or higher.

Pull the Window menu to "Zoom". Right-click (or with a one-button Mac mouse, hold the control key on your keyboard while clicking with your mouse) in the center of the Preview Panel and select "Minimum Preview Size". Under the Size tab in the LiveWorship preferences, select 800x600 as the Presentation Resolution.

On the same preferences tab (In versions 1.3.26 and greater), select "Minimum" for the Edit Pane Preview Size.

Try again to pull the Window menu to "Zoom".

If this does not work, try removing the preferences and restarting LiveWorship.

Quit LiveWorship.

Remove the LiveWorship Settings folder, which is located:

On Macintosh computers, this file is stored at:
Users/<user name>/Library/Preferences/

On Windows 2000/XP, this file is stored at:
C:\Documents and Settings\<user name>\Application Data\

On Windows Vista, this file is stored at:
C:\Documents and Settings\<user name>\App Data\Roaming\

NOTE: On Windows, this folder is stored inside a "hidden" folder (Application/App Data). To find this folder, you would need to activate the ability to view "hidden files and folders". To do this:

To display hidden files and folders in Windows XP/Vista:

1. Open Folder Options in Control Panel.
• Click Start, and then click Control Panel.
• Click Appearance and Themes, and then click Folder Options.
2. On the View tab, under Hidden files and folders, click Show hidden files and folders.

You can also search for this folder but you will need to enable "show hidden files and folders" under the Advanced Search features.

After removing this folder, restart LiveWorship which will force the application to rebuild this preferences file and hopefully "reset" the parameters for the main interface window.

Versions higher than 1.3.51 should have this bug fixed and you may be able to upgrade. The preferences may still need to be rebuilt (deleting the LiveWorship Settings folder) even after updating the newer version.

If this still does not work, zip and send the .conf file found inside the LiveWorship Settings folder to support@liveworship.com

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Troubleshooting: DVD Playback (v1.3+)

No DVD playback on Intel Macs or Windows Vista?
Added Aug 18, 2006, Modified Jan 18, Oct 26, 2007, Feb 3, Feb 29, 2008

Intel Macs should use LiveWorship v1.3.26 or higher which enables the ability to use a DVD. Also see: Converting Video

DVD playback on Windows Vista is not supported yet in LiveWorship.

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No video playback with DVD on the second screen (although you may hear audio) on the Windows platform.
Added Aug 18, 2006, Modified Oct 25-26, 2007, Feb 29, 2008

DVD playback on Windows Vista is not supported yet in LiveWorship.

DirectX is required for DVD playback. To inspect your DirectX installation, click on your Start menu, select Run... and type "dxdiag"

Before DVD's will play, you MUST have established that they WILL play back the DVD on the SECOND screen with Windows Media Player (you need to drag the Windows Media Player window onto the second screen and see the DVD playing). If this is NOT functional outside LiveWorship, then it will NOT work from within LiveWorship.

1. Try playing the DVD in Windows Media Player. Windows is often bundled with DVD hardware, but NOT the ability to play DVDs WITHOUT additional software. If you cannot play a DVD with Windows Media Player, you may need to install a DVD decoder on your laptop such as XP Codec Pack. If this does not work, you might try Satsuki 3.1.0.4 Codec Pack

2. Even if you are able to play DVDs on your primary screen, you may NOT be able to play them on a second screen. Try dragging the Windows Media Player window onto the second screen. If you are UNABLE to play the DVD video on the second screen, you may need to install DScaler and then restart your computer.

3. If none of the above works, you may need to pursue support through your DVD hardware vendor. If your DVD will play in other applications, but not Windows Media Player, you may need to contact Microsoft support.

A LiveWorship user provided this set of directions that successfully allowed them to use the DVD player on Windows:

1. Downloaded WMP 11

2. Uninstalled Dell's Standard DVP Codec Player that comes with new Dells (probably the same for other manufacturer's) because it is not designed to play DVDs in WMP (required for LiveWorship playback) but in its own proprietary player software that is bundled with the computer.

3. Purchased Intervideo's DVD XPack, a plug in that allows WMP to play DVD (available for US$14.95).

4. Configuration error allowed audio but no video. This was solved by configuring Intervideo X Pack. Go to Start menu, select Programs, select Intervideo and then Configure...then turn off hardware acceleration from video card. This step may not be necessary for all video cards, but it was for our setup.

An alternative to using the DVD player is to convert or "rip" the DVD video to a stand alone video file that can be played back through LiveWorship without having to spin up the DVD in the hardware player. To do this, you will need a few other programs such as Handbrake (the Mac version works very well) to create the stand alone file (smallest size you can "rip" is a chapter) and then you can use cross-platform MPEG Streamclip application or other video editing software to trim the clip. For more information, see: Converting Video

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Can I export DVD cues between computers or platforms?
Added Sept 15, 2006

Due to regulatory restrictions, DVD cues may not be transferrable between computers. You may need to insert the DVD, select the slide with the DVD cue, select the button in the Slide Edit panel to bring up the DVD Cue Manager window, play through the FBI warnings and then re-establish the DVD cue if you are taking a presentation between two different computers. We do not recommend moving DVD cues between computers.

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Troubleshooting: PowerPoint

I am using 1.3.26 or higher on a Mac and the PowerPoint import is not working.
Added Feb 27, Modified May 30, 2007, Jan 9, Feb 1, Feb 3, 2008

Versions 1.3.26 and higher will run natively on Intel Macs. Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier).

A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported).

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I'm getting an error message "ERROR: Could not create Macintosh HD:Applications:LiveWorship:ShMem.bundle:Contents", "ERROR: Could not create Macintosh HD:Applications:LiveWorship:ShMem.bundle:Contents:MacOS" and "An exception of class NilObjectException was not handled.  The application must shut down".
Added Apr 23, 2006, Modified Jun 05, Jun 21, 2006

This is related to a permissions problem. Follow the directions for changing the permissions for the LiveWorship folder.

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The PowerPoint import worked, but now gives me an error message (even with files that did import earlier)
Modified Mar 28, Nov 15, 2006, Apr 18, 2007, Feb 1, 2008

The PowerPoint import and the converter both require the installation of Microsoft PowerPoint. On Macs, Office:Mac PowerPoint 2001 or 2004 (2008 not yet supported) is required.

If PowerPoint is already open before you try to import with LiveWorship, you may get an error message. PowerPoint may lock out LiveWorship from using some of the necessary resource files if it is already in use.

Quit the LiveWorship program. Inside the LiveWorship folder...look in the Media Folder and if there is a "temp" folder, remove it and then restart LiveWorship. Having multiple versions of PowerPoint installed on the same computer may interfere with the PowerPoint import feature.

Also, recheck the permissions. Make sure that not only the owner is set to "read & write" but also Group and Others too.

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PowerPoint import does nothing on v1.3.26 or higher version
Modified Jan 18, May 30, 2007, Feb 1, Feb 3, 2008

Versions 1.3.26 and higher will run natively on Intel Macs. Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier).

A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported).

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Licensing/Registration/Purchasing Issues

I am entering in my license code, but it tells me that it's invalid.
Added Dec 08, 2006, Modified Feb 27, 2007, Feb 3, 2008

The most common issue is not entering in the Organization Name, Name and Registration Code all exactly as they were sent in the registration email. Each character must be typed exactly as it appears, capitalization and spacing are important. Note that if you spelled something wrong (such as mispelling Church as Chruch, or something similar...) in your organization name, this would also need to be entered as it appears on the registration information.

If database error message(s) appears:

"Verify Registration Information" error message
Change permissions to fix this issue
If you see similar error messages, please make screen shots
of the error message(s) and contact support@liveworship.com

If the database has been opened with a more recent version of LiveWorship, you may be getting error messages (or LiveWorship may say that the current database is in use or cannot be opened) when you launch with a previous version. Contact support for more information.

If you have recently changed the time/date on your computer, this may interfere with how the database works. If you use the database and then move the time/date backwards on your computer's system clock, LiveWorship may ask for the registration information again and may NOT accept a VALID registration code if the current time/date of the computer is set in the past from when LiveWorship was last used. Solution: Set the time/date to the current time/date (which should be ahead of the last time the database was opened).

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Can I install LiveWorship on multiple computers?
Modified Feb 15, July 14, 2008, Apr 25, 2011

LiveWorship has a license that allows for multiple computers to be used for building and editing presentations, regardless of location. If you have purchased the full version If you have the full version (as opposed to a time-limited or single-user license offered at a special price)you may install and present in multiple rooms at the same time (such as a youth room and main sanctuary) at one physical location. If you have multiple campuses, we would expect that you have the resources to purchase multiple copies of LiveWorship. See our End User License Agreement for more information.

LiveWorship is also sold as a "single seat" license which means that it can only be used on a single computer. This license (along with our time-limited version) only includes Bible modules that have no license fees.

When you purchase a license for LiveWorship, you can use this same registration code for both Mac and Windows computers.

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Are updates free to license holders?

All 1.x updates are free to license holders. Please contact us with suggestions as we continue to refine the program and add versatility. Our intention is to provide an upgrade path for users at the point when we begin to develop Version 2.0.

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Demo expired before the end of 30 days.

This is a bug in version 1.0, update to v1.1 or higher.

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My demo for an earlier version has expired but I would like to try a demo of a newer version.

If you have NO interest in preserving the library from your previous demo, remove the previous LiveWorship installation and reinstall (the LiveWorship folder resides in the Program Files on Windows and the Applications Folder on Macintosh).

If you want to SAVE the contents of your library from a previous demo (which can be retrieved later after you register), either backup the contents of the "Media Library" folder (found within the LiveWorship folder) or simply change the name of the LiveWorship folder. Next, reinstall the application using the default settings. For more complete directions for recovering your previous work after registering, drop us an email at support@liveworship.com

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Do you have volume discounts available?
Modified Mar 28, 2006, July 14, 2008

With our "project one-at-a-time" licensing policy, LiveWorship is already priced for non-profit organizations and multiple licenses are signifcantly cheaper than other volume/site-licenses. If you need to project from more than 3 computers at one physical location, we have a physical site license available for $999.

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I've never heard of LiveWorship...who are you and how long have you been around?
Modified Apr 05, 2011

LiveWorship was launched on September 28, 2005 at the National Youth Worker's convention in Sacramento, California. LiveWorship is the first commercial software product from the Software Development Team at Horizon Technology, a division of Horizon Chillicothe Telephone. The company is an over 100 year old phone company located in Chillicothe, Ohio. The team is composed of a mixture of praise and worship leaders and church technology team members from a variety of churches and denominations. Our venture into this market was inspired by the Horizon Technology's "Sights, Sounds and Solutions" business unit that worked specifically with churches and houses of worship to install audio/video and lighting systems. The team, in addtion to the administration and many of the telcom board members, are dedicated Christians who are committed to extending the kingdom of Christ through our occupations. In 2010, the development team formed GeekJam, LLC and took over the operation of the LiveWorship project. Horizon Telcom, Inc remains a stake holder in the project and the LLC is comprised of all the original development team members. This was done to ensure the future success of the project by removing the layers of the larger corporation from the decision making processes. The team is optimistic about the future and continues to develop the application as well as work on other software related projects.

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I'm purchasing overseas and having problems with my credit card being denied.
Can I pay with a check or money order?
Modified Oct 12, Oct 24 2006, Sept 30, 2008, Apr 05, 2011

The online store will accept international orders, but you may need to contact your card customer support to pre-authorize an international charge. Make sure your shipping address matches the billing address of your credit card. If you are having difficulties placing an order, please email or call us for additional support.

We do accept checks and money orders. We can also hand process credit card orders here in our office without a need to match the billing address, but you would need to make arrangements (email info@liveworship.com for other suggestions). Please make sure you have created an account in our online store which will speed up the order process. If you are mailing in an order, create the order online and print out the shopping cart page to send in with your order.

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My debit card was declined due to a billing address/information error. Now there is either not enough funds available and we can't purchase LiveWorship or we were able to purchase LiveWorship but now there are multiple charges on our account and we need those funds for other purposes.
Added May 27 2008

We do not recommend using debit cards for online purchases. If there is a mismatch in the billing information, your bank may place a temporary hold on the funds in your account for the amount of the transaction. This may prevent users from completing their purchase if your account no longer has sufficient funds for a second purchase attempt. The hold will eventually be released, but this can take several days depending upon your bank's policy. We have no control over this hold and you will need to wait until your bank releases the funds. Contact your bank for more information.

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I'm purchasing in Ohio, what do I need to do for tax-exempt status?
Added Feb 15, 2007, Modified Apr 5, 2011

The online store will automatically add sales tax to orders within the state of Ohio. For tax-exempt status organizations, please scan and email us an Ohio tax-exempt form with all the details so we can process your order.

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How do I get a refund after I've purchased your program and changed my mind?
Modified May 11, 2006, Feb 23, 2008, Apr 05, 2011

Before purchasing a LiveWorship license, please download and test the latest demonstration version. Do not purchase a registration code if your intention is to try out the software. Because we want you to be satisfied, we provide a functional 30 day trial version of LiveWorship, access to all the user documentation, phone/email support and an on-line user community for your pre-purchase questions. Most retailers will not allow the return of software packages that have been opened. When you purchase a registration code, you "open the box". GeekJam, LLC does not offer refunds or returns for software licenses.

We appreciate customer feedback. If you have bug reports, feature suggestions or questions, please contact LiveWorship support. These often influence how the team makes decisions on how to proceed when allocating time and resources for future development to the LiveWorship application. Periodic updates may be released, but we can not make promises of what features may be added or fixed or when/if these updates will be made available. In advance of updates, we may provide beta copies to either selected/interested users or the entire community. If you are interested in being a "beta tester" please contact support.

If you are having difficulty using LiveWorship or experiencing problems, please contact LiveWorship support. You may do so anytime by email (support@liveworship.com). If you do not catch someone in the office, sending an email is more likely to receive faster attention than leaving a voicemail.

LiveWorship is provided "as is" and there is "no warranty" that LiveWorship "will operate uninterrupted or that the Software will be error free". Also, "any advice or statements given by Horizon Technology, whether oral or written, do not constitute a warrantee"...see our End User License Agreement (EULA) for more info.

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