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Frequently Asked Questions (FAQ) Features Does LiveWorship run on Microsoft's new Windows Vista OS? Troubleshooting Troubleshooting: General LiveWorship does not start or error messages appear (runtime errors or "media library can't be found") when starting. I'm using the crossfade transition and no matter how slow or fast I set the speed it just cuts to the next slide. The main window is too large to fit onto my computer screen...but I can't seem to fix it. Troubleshooting: Version 1.3+ specific issues The LiveWorship window does not fit on my screen. The LiveWorship window is "scrambed" and the panels are all mixed up or incorrectly drawn. Troubleshooting: DVD Playback (v1.3+) No DVD playback on Intel Macs or Windows Vista? Troubleshooting: PowerPoint I am using v1.3.26 or higher on a Mac and the PowerPoint import is not working. PowerPoint import does nothing in v1.3.26 Licensing/Registration/Purchasing I am entering in my license code, but it tells me that it's invalid.
Frequently Asked Questions (FAQ) Features Does LiveWorship run on Microsoft's new WIndows Vista OS? Many video drivers have not been released for Vista and this may affect individual computers. The DVD architecture was changed in Vista, so at this time this feature will not work. QuickTime is now compatible with Vista, but from testing we are still seeing noticible performance issues with this newer OS and recommend users consider using Windows XP. Does LiveWorship run on Apple's new Leopard Mac OS X 10.5? We have posted a public beta version for Leopard that is available on the downloads page. The latest version of QuickTime may have difficulty with older video formats and you may need to convert videos to MPEG4/h.264, see converting video for more information. What is your committment to the Macintosh platform? LiveWorship is the only professional-level, cross-platform worship solution. We always have been, and will continue to be, strongly committed to the future development of LiveWorship on the Macintosh platform. Does LiveWorship run on Intel-based Macs? Versions 1.3.26 and higher will run natively on Intel Macs. Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier). A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported). Intel Macs will not be able to import PowerPoint from within the application (download the stand alone PowerPoint converter application from our downloads page). The import function (or the converter application) requires that Microsoft Office:Mac PowerPoint 2001 or 2004 be installed. Our import process broke Beginning with LiveWorship 1.3.26, databases cannot be moved back and forth between Mac Intel and Mac PowerPC. Databases created on a Mac Intel computer and databases created on a Mac PowerPC will become corrupted when importing Bibles on the opposite platform. See Advanced for more information. Can video be used as a background for text? LiveWorship v1.0 and v1.1 do not allow text over video. We recommend that you also install the latest version of Apple's QuickTime before using v1.2. Using text over video will increase the demand on your computer's processor and we have posted updated system requirements for using this feature. If you are having difficulties with videos playing back in LiveWorship, we recommend that you consider converting them to MPEG4/h.264. For more information, see Converting Video How do I use PowerPoint (or Apple's Keynote) with LiveWorship? LiveWorship plays nicely with both PowerPoint and Apple's Keynote so you can run the two programs side by side and toggle back and forth between them. The "disable screen 2" button on the toolbar will surrender control of the second screen so that another program such as PowerPoint can be used side by side with LiveWorship. When you play a slideshow in Apple's Keynote (or PowerPoint for the Mac), Keynote will actually take control of the second screen and present over LiveWorship's show. For more information on how to configure PowerPoint to be used side by side with LiveWorship, see Importing/Converting PowerPoint. Version 1.2+ has a feature that attempts to import the text and background images from PowerPoint files. This feature requires having Microsoft Office installed. Microsoft Office 2007 and Office:Mac 2008 have not been tested and are not currently supported. Having multiple versions of PowerPoint installed on your computer may cause the import feature to not function correctly. Beginnning with v1.3.26, the PowerPoint import feature for Macs is broken (if you try, nothing happens). We have posted a stand-alone converter on our downloads page to convert PPT files to LW presentations that can then be imported. See Importing PowerPoint for more information. You can still import with Windows or in the earlier Mac versions (1.3.16 or earlier). A stand-alone PowerPoint Converter application (PPC application that on Intel Mac's under Apple's Rosetta emulation) is available on our downloads page to convert PPT files to LW presentations for those using Intel Macs or LiveWorship v1.3.26 or higher. This Converter requires Microsoft PowerPoint for Mac 2001 or 2004 to be installed (2008 not yet supported). To import Keynote presentations, first export from Keynote as a PowerPoint file format and then follow the instructions for importing a PowerPoint presentation. How can I use LiveWorship with CCLI/SongSelect? CCLI stands for "Christian Copyright License International". Churches who want to display, print or use copyrighted music for worship can purchase a license (often referred to as a CCLI#). SongSelect is a service provided through CCLI that allows subscribers to download (or print) lyrics for copyrighted worship music. Files downloaded from SongSelect are simple text files that can be opened with a word processor and then the lyrics can be copy and pasted into LiveWorship to create a song file (see Adding Song Lyrics for more information). LiveWorship also allow storing of CCLI data such as Title, Artist, Copyright and CCLI# for each song. To access these fields, right click on the song title in the media library and choose "Advanced" from the menu. Version 1.2+ has an import feature for the text files that can be downloaded from CCLI's SongSelect service. When you import the text file, the information from CCLI (song title, author's name and copyright information) will automatically be entered into the additional information fields. You can import multiple files at a time by selecting more than one by selecting Import CCLI under the File menu.  Can I buy or download a library of copyrighted songs? Because of licensing restrictions, we can not distribute copyrighted songs with LiveWorship. CCLI (or Church Copyright Licensing Inc) pays a royalty for every text file downloaded from their site (which can then be imported very easily into LiveWorship). CCLI will not authorize any other company to distribute their database (or portions of). It would place LiveWorship in legal jeopardy (none of the other software companies are authorized either) to provide a database of their material. CCLI often gets requests from their customers to provide a large database of songs, but they have set up their licensing policy on an individual song basis and have explained to us that it's not likely to change. Hope that helps...please feel free to contact CCLI if you have further questions...they have been very helpful to us. What versions of scripture are available? English: Non-English: Additional Bible Modules now available in our online store: English: Non-English: Pending Additional Bible Modules: Amplified Version ( AMP ) New American Bible ( NAB ) La Biblia de las Américas ( LBLA ) Reina-Valera 1960 ( RV60 ) 21st Century King James Version ( KJ21 ) Chinese New Version ( CNV ) International Standard Version ( ISV ) What happened to Mark 9:44 and Mark 9:46 ? They are missing! If you find discrepancies/errors that can be confirmed, we will strive to fix them and reissue updated Bible modules (check our downloads page for the most recent module updates). Particularly in modern translations and paraphrases, verses may have been combined or removed by the publishers of the particular version. Verify against another source (using the same version) to confirm the error. As an example, compare the two selections below, one from www.biblegateway.com and the second from LiveWorship: Mark 9:43-48 (NIV) from BibleGateway.com
Mark 9:43-48 (NIV) from LiveWorship:
Verse numbers for 44 and 46 are both missing in both sources. This can also be seen in Matthew 18:10-12...verse 11 is missing. This is how the text exists in this particular version. How can I back up the library? The media library is contained within the LiveWorship folder in a folder called "Media Library". We recommend that you make backup copies of your media library periodically and also before upgrading to a newer version. Note that the default location of the media library is located outside the user's folder and may not be commonly backed up or. The media library can be relocated inside a user's folder or a shared folder if used on a computer with multiple users. See the troubleshooting guide for more details on backing up and restoring from a backup or using the Database Backup Utility built into v1.3. Do you support international text or using LiveWorship on a non-English configured computer? Version 1.2.17+ has additional support for international characters. On Macintosh with international settings, you may need to create a user account that has an English configuration in order to use the program without difficulties. On Windows, using an international localized version of Windows may not allow LiveWorship to function without errors. In Version 1.3.16, please contact support@liveworship.com for instructions on how to enable UTF8 compatibility. In Version 1.3.51, there is a checkbox in the Misc preferences to enable or disable UTF8 compatibility. What's up with how the slides are numbered? The slide numbers (and letters) that are in the corner of each slide thumbnail in the Presentation Panel are mapped to your keyboard. For instance, the first row of keys, 1234567890, are mapped to the first rows of slides that are visible in your presentation. The next row of keys, QWERTYUIOP, are mapped to the following slides. While the "Slide 2 tab" is selected, pressing one of the keyboard keys will trigger the slides that they are mapped to on your screen. Can we keep our Media Library on a network server? We do NOT recommend or support accessing the Media Library through a network. The LiveWorship database is not designed for multiple users, so only one application can access the database at a time. We have tested LiveWorship across a network and even under best case scenarios the performance is slow and you have an increased risk for database corruption. For Mac users, this also means not storing your Media Library inside your iDisk. iDisk is Apple's network data storage and while this would be an excellent place to backup your Media Folder, trying to have LiveWorship point to a Media Library stored here will cause significant performance delays and potential data loss. Saving presentations to a networked drive may cause the application to crash, particularly with large files that contain video. Save the file to your primary drive and then copy the presentation to the external or networked drive. Can I use a remote control to advance slides? What about the IR controller that is used for Apple's Front Row? Most remote control devices simulate keystrokes to advance PowerPoint presentations. LiveWorship uses similar keystrokes (right/down arrow, space bar, page forward, etc) to advance slides when you have enabled the "screen 2" mode by selecting the "screen 2" tab above the Preview Panel. Some examples of remotes that we've tested include the Kenington 33374 or 33373 and Keyspan's presentation remotes. Apple bundles a small IR remote control for using their Front Row application with many Macs. This can be used with LiveWorship after installing a small shareware application Mira. After installing Mira, open up your System Preferences and select the Mira preference pane. Add LiveWorship by selecting the + button at the bottom of the list of applications. After adding and selecting LiveWorship, you can configure the buttons on the remote to simulate keystrokes by selecting each button icon and selecting "keystroke" from the contextual menu. The most common LiveWorship actions would be advance slide (right arrow) and reverse slide (left arrow), but you could also program a button for "bail to black" (Shift-Command-B) or to begin automating the presentation (Shift-Command-P), etc. See this list for all the keyboard shortcuts. Remember that you must enable "screen 2" mode by selecting the "screen 2" tab above the Preview Panel before being able to use the remote.
You can click the "Option" tab in the Mira preference pane to "pair" or "unpair" remotes. Also see this Apple support article how to "pair" or "unpair" your remote with your computer. Does LiveWorship have an outline font style? Outlining text was a feature we wanted to include, but found that with the cross-platform development language it was not going to be possible without bringing the performance of the application to a stand still. We are still looking at several different ways to incorporate this feature without hampering the application's performance. Troubleshooting LiveWorship does not start or error messages appear when starting. LiveWorship requires the most recent version of QuickTime and this may prevent the program from launching. Go to www.quicktime.com and install the latest version. If you are using version 1.0 and your demo expires before the end of 30 days, upgrade to v1.1 or higher. If you see a message about the "Media Library is missing" you may have installed an updated application without having the full application previously installed. Visit our download page to download the full install, which contains a media library, then download and install the updated application.
Scrambled window: See this note for fixing this issue.
Runtime Error: Failed Assertion Runtime Error 4: Failed Assertion
Verify Registration Information
Date-time invalid errors
Database read/write error messages Can be caused by database corruption If this has just happened after a crash or loss of power while using LW,
db7update icon should look like icon on right Failure to update a database If you are still having problems: Please contact us and include (or if calling, be prepared to share the following):
eMail support@liveworship.com or call us at 740-772-8820 or toll-free at 1-866-400-1791 See the troubleshooting guide for more details on backing up and restoring from a backup or using the Database Backup Utility built into v1.3. The program says "Screen 2 was not detected", but I have one plugged in. You can use LiveWorship to build and edit presentations (without a projector or second monitor attached) but you will not be able to see the transitions or how the show will be presented or use any of the toolbar items (bail buttons) that are designed to work with the second screen. One of the advantages of using LiveWorship is that you can present a slide to the second screen while still seeing the LiveWorship control interface on your primary screen. If you are using a Macintosh iBook or pre-Intel iMac, neither of these models are designed to have dual display (only mirroring of the desktop on both monitors). PowerBooks, MacBooks, MacBook Pro's, Intel iMacs and most PowerMacs and Mac Pro's have the ability to "turn off mirroring" so that you can have multiple display windows. While not recommended or supported, some users have indicated they have found a way (a "hack") to allow an iBook or pre-Intel iMac to have dual screen functionality. See installation instructions (for Mac) for more information on configuring the second screen display. On Windows, you can right-click on the desktop and select Properties, then select the Settings Tab. See the installation instructions (for Windows) for a screen shot and how to establish if you can "extend your desktop" to have separate display capabilities. There is a known issue (on versions prior to v1.2b2) if you have plugged in a second monitor/projector after the program has been started. Try quitting and restarting the program to recognize that a second screen has been added to your system. For more information about installing and setting up your computer to recognize the second screen, see the help page on installation instructions (for Windows or Mac) LiveWorship. I'm having trouble importing media using a Macintosh. Because LiveWorship is designed to be used in both Windows and Macintosh environments, file names will need to have proper extensions (e.g. JPEG files should end with .jpg and TIFF files should end in .tiff) in order to be recognized as files that can be imported. Media files copied from a CD or DVD play not function properly in LiveWorship (although they may play in the QuickTime Player application) until you change their file permissions to "read & write" access. Copy the file to your computer's harddrive before importing and change the file's permission to "read & write" before importing into LiveWorship. The display on Screen 2 doesn't fill the entire screen (or the text has moved after moving presentation to another computer). LiveWorship does NOT change the resolution of your second screen or monitor, these settings are made by the user in your computer's Display Control Panel. The resolution setting of the second screen in the LiveWorship preferences should MATCH the setting of the computer. If you experience the second screen image not matching (LiveWorship image on your second screen is smaller or larger than the screen) then you may need to check the settings of the second screen in your Display Control Panel preferences on your computer and make sure you set LiveWorship's resolution preferences to match (or set LiveWorship to Auto for the resolution size and LiveWorship will attempt to discover the settings of your second screen). Prior to version 1.3, LiveWorship was not designed to "scale" presentations designed in one resolution and presented in another resolution. This was done to provide for future non-standard resolution support (custom resolutions which are expected in future versions will also include the ability for HD formatting) and also not distort/stretch images and text to fill the screen regardless of resolution. If you are designing on one computer and presenting on another, you would want to design for the same resolution that will be used on the computer that will be presenting. If you are likely to use LiveWorship in multiple resolutions (such as having a laptop/portable computer that might travel to various locations), you would either need to spend some time adjusting the text, margins and background images (if not set to stretch or scale) to fit the new resolution or save mutlitple copies of songs and slides that are specifically designed for particular resolutions. Just like you may have multiple copies of a song saved with various different backgrounds or font formatting, you may have a copy of "Amazing Grace 800x600" and "Amazing Grace 1024x768" saved in your song library. For more information about how LiveWorship handles changing resolutions, see the help page on Advanced Topics. For more information about setting your computer's second screen resolution, see the help page on installing (for Windows or Mac) LiveWorship. When playing a video clip, the video appears on Screen 2 but also covers up my primary screen so that I can't see LiveWorship. Even though the clip ends it still appears and covers the screen. This is a known issue with nVidia GeForce video cards on Windows. If this happens, you may be able to use the keyboard shortcut to dismiss the video clip and regain control of the primary screen without restarting the computer. To prevent this from happening, right-click on your desktop and choose Properties from the menu. Select Advanced and then Troubleshooting, then drag the hardware acceleration slider to a slower speed (less than half) and this should prevent this from occurring. I'm using the crossfade transition and no matter how slow or fast I set the speed it just cuts to the next slide. You need to install the latest version of Apple's QuickTime®. If you have the resolution of screen 2 at a high resolution (most projectors use 800x600), this can also affect the quality of transitions. Change both the resolution of your second monitor and the Screen 2 resolution setting in LiveWorship to 800x600. There are no transitions while using text over video. If you are using v1.3.26 on a PPC Mac, you should export any saved presentations and revert back to v1.3.16. Adding or removing a Bible module on 1.3.26 with a PPC (pre-Intel Macs) is causing a database corruption. We are investigating the cause but PPC Mac users (pre-Intel Macs) should NOT use 1.3.26, export any presentations and revert back to 1.3.16. In Version 1.3.51 on Windows, this is the default transition when using text over video. Can I use audio or video files from Apple® Computer's iTunes® Store since they are copyright protected? Yes, if you are using the audio file on a computer that is authorized through Apple® iTunes® with the same account that was used to purchase the audio file. Video files purchased from the iTunes Store will not playback in LiveWorship due to DRM restrictions. I've changed the text in the Slide Edit Panel Canvas to another font, but on the slide preview the font hasn't changed...what's going on? This is a known issue. You may find some fonts that will not render on the second screen or in the previews. Even though you will see the font displayed in the Canvas, the text in the Preview Panel and slide thumbnail images will be displayed using the default system font. At this time, there is no work around or fix planned for this issue. The main window is too large to fit onto my computer screen...but I can't seem to fix it. The LiveWorship main window was designed for a 1024x768 pixel screen (the second screen is optimal at 800x600). If your primary screen resolution is set lower, you may need to increase the dimensions. Try pulling the Window menu to Zoom. This will attempt to resize the window to fit your screen. If this does not work, open up the Preferences and select the Size tab at the top. Try setting the Preview Scale to 25%. The resolution of your Preview Panel is a percentage of your Presentation resolution. The resolution of your second screen is not controlled by LiveWorship, but is determined by the Display Control Panel of your computer. LiveWorship's Presentation resolution should MATCH the settings in your computer. Lastly, if you have copied LiveWorship from another computer along with their configuration you may need to erase the "config" file that resides inside your LiveWorship folder on your harddrive. This will RESET ALL preferences. On a Mac PowerBook 15" with v1.3.16, the height of the LW window at it's smallest size may still extend below the edge of the display in it's native resolution. Right-click directly onto your Preview Panel and select "Minimum Preview Size" to reduce the size of the LW window. When I drag a background image over the Slide Group Panel, the names of slide groups are not highlighted. The group name will not highlight because the group list only highlights the selected group in the list. Even though the group name is not highlighted, if you position the tip of the cursor over the name of the group the background will drop into the appropriate group. When I drag multiple scriptures onto a slide, the text is too much for the one slide. Do I have to build many slides one at a time? Click with the right mouse button (or with single button Macintosh mice, hold the control key while clicking with the mouse) on a slide and select "Editor Window" from the contextual menu that pops up. This will open up the Editor Window and will allow you to split the text into multiple slides. See Dividing Text Into Slides for more information on how this works. When I select a slide to display on the second screen, there is a pause and then the transition seems to be very, very slow. Short of upgrading your computer to one with a faster processor (see System Requirements for recommended processor speeds), we would recommend that you set your computer's second screen display to no greater than 800 x 600 resolution (and then match that setting in LiveWorship's Size Preference). If you are still experiencing slow transitions, try setting the transition (icon on the Toolbar) to "No Transition". Make sure that you have the most recent version of Apple's QuickTime installed or transitions may not work. There is a known issue with version 1.3.16 on Windows that caused a delay after the click on a slide thumbnail until the mouse was moved. The update after 1.3.16 fixed this issue. Error messages when running LiveWorship on a computer with multiple user accounts. If you are using a Macintosh, try setting your permissions to "read & write" for the LiveWorship folder (directions) which is often a source of issues. Prior to Version 1.2.17, if you have installed LiveWorship on a computer with multiple users you may encounter errors when launching the program when logged in as a user who did not install the program. Your options include having only the user who installed the program be capable of using LiveWorship, installing the program for each user, or changing the permissions to allow all users to "read and write" these four items found inside the LiveWorship folder: LiveWorship.conf, directory (or folder) where the LiveWorship.config file resides (version's prior to Version 1.2.17), Ebenezer000400.vbs file inside the media folder and the directory (or folder) where the Ebenezer000400.vbs file resides. Version 1.2.17+ the LiveWorship.conf is now stored inside the user folder and changes have been made to the way LiveWorship creates the media folder so that permissions should allow all users to access the database. If you upgraded to Version 1.2.17+ from a prior version, you may still have a LiveWorship.conf file in the LiveWorship folder (which will be copied, but not moved, into a user's folder after launching Version 1.2.17+). You may still need to manually change the permissions for the same files listed in the above paragraph if you have upgraded from a version prior to Version 1.2.17. In Version 1.2.17+, the "LiveWorship.conf" file would be installed in the following location: Mac: <user>/Library/Preferences/LiveWorship Settings/ Win: C:\Documents and Settings\<user name>\Application Data\LiveWorship Settings Windows actually hides this directory. So to find it you can do either of these: OR, Look under the Tools menu in a desktop window you will find "Folder Options" and under the View tab in the Advanced Settings there is a checkbox for "Show Hidden Files and Folders". Then go to that path above to find whether or not the file exists. Displaying text over video crash We recommend that you do not "edit on the fly" while displaying "text over video" regardless of the horsepower of your computer. While this may change with performance enhancements in the future, "editing on the fly" while the computer is displaying "text over video" puts a strain on the program and may cause a crash. If you computer only meets the "minimum" specifications but not the "recommended" technical specifications, then you should avoid "editing on the fly" under any circumstances. The "Bail to Background" button in the Toolbar does not remove text from the slide Select the slide to be edited and examine the Slide Edit Panel to make sure that the slide has text. If a slide was imported from PowerPoint as a "flattened" image, the text may be imbedded inside the background image and, therefore, not able to be edited. Dropping a background onto a slide removes the text Undo the drop by pulling the Edit menu to Undo or using the shortcut key (Windows: Ctrl+Z, Mac: Cmd+Z). Select the slide for editing and examine the Slide Edit Panel to make sure that the slide has text. If a slide was imported from PowerPoint as a "flattened" image, the text may be imbedded inside the background image and, therefore, when another background is placed upon the slide the text may appear to have been erased. The books and verses are not accurate in the New King James Version The New King James Version module has been modified and reposted on the download page on January 26, 2006 (and again in December 2007). Solution: REMOVE your current NKJV module and then ADD the newer module (now posted on the download page) to correct the problem. Also see this related FAQ item. The slide names or font settings disappear or change back to the defaults Entering the Editor Window will cause any slide names or text attributes to be reset. Use the Editor Window to establish any slide breaks before doing setting the names of slides (these pop up labels appear when you mouse over slide thumbnails in the Presentation Panel) or doing extensive font formatting. After saving a presentation, some of the attributes of a song or text item change If you have two (or more) copies of the SAME library item in the same presentation...when you save the presentation (and do not change the names of the items) the second item in the presentation will overwrite changes that were made to the first item. If you put a song into a presentation twice and then change the background on either of the songs, once the presentation has been saved the second song in the presentation will trump whatever background is on the first. So, the first song will then have the same background as the second song. The same thing will happen for other slide attributes, such as the names assigned to slides. I'm having trouble playing MPEG2 files. MPEG2 files require this plug-in. While QuickTime is free, the codec for MPEG2 is controlled through a consortium that requires a licensing fee. After importing a flash file (.swf) on a Macintosh, a white thumbnail image is displayed instead of the file. This is a known issue on the Mac platform. Once the flash file begins to play, the white "poster frame" goes away and the animation can be used as a motion background or straight video clip. I'm having problems importing a flash file (.swf). Test the file with the QuickTime media player. If QT cannot play the file, it will not play in LiveWorship. QuickTime may only play files that are Flash 5 or earlier. You might consider converting this format into another video format that is more compatible with QuickTime. LiveWorship crashes. If LiveWorship runs out of memory, it could crash. If you are running multiple PowerPoint presentations or many applications open at the same time as LiveWorship, you may experience a crash. Try closing other applications, restart your computer and run LiveWorship without other programs running concurrently. If this solves the problem, you might consider installing additional RAM or restricting the number of running applications while you are using LiveWorship. Do not store the media library on an iDisk or networked drive. Do not export presentations to a networked drive, save to the primary drive and then move the file. LiveWorship only crashes when you are importing a Bible module. See this FAQ item. LiveWorship crashes when launching. See this FAQ item. If you are still having problems: Please contact us and include (or if calling, be prepared to share):
eMail support@liveworship.com or call us toll-free at 1-866-400-1791 LiveWorship crashes or I get an error message when trying to import a presentation exported from another computer. This may be related to a permissions problem. Follow the directions for changing the permissions for the LiveWorship folder. If you are getting an error message about an unknown file type or "DB header" error, this may be because files exported from v1.3 will not import into a database that has not been upgraded to v1.3. You will need to make sure that both LiveWorship installations have been updated to the same version. LiveWorship crashes when trying to import a Bible module. This can be related to a database that was created on a different platform. If you are using a database on a PowerPC Mac that was created on an Intel Mac (or vice-versa) this may cause the crash during a Bible import. It may be possible for us to rebuild your database on the correct platform. Contact support@liveworship.com If you have not moved databases between platforms and are using 1.3.16 or later: Start LiveWorship and open the preferences. Click the Database tab and click the "Manual Backup Once" button to make a current backup of your database file. This backup should show up in the list on the right of this preference panel. Select this backup and click the restore button. You will need to reload Bibles after restoring from a backup. LiveWorship crashes when selecting scriptures in the Media Library panel. On versions 1.3.16 or later: Start LiveWorship and open the preferences. Click the Database tab and click the "Manual Backup Once" button to make a current backup of your database file. This backup should show up in the list on the right of this preference panel. Select this backup and click the restore button. You will need to reload Bibles after restoring from a backup. Trouble exporting a presentation, nothing happens after selecting "export" from contextual menu. If you use a "/" (slash) in the name of a presentation, you may not be able to export the presentation. Change the name of the presentation as a work around. Troubleshooting: v1.3+ After starting LiveWorship, the Media Panel in the LiveWorship window is missing and/or an error message about "media library can not be found". Delete your LiveWorship.conf file and relaunch LiveWorship. See the following instructions (Mac or Windows) for the location of the LiveWorship.conf file. If the LiveWorship window appears to be scrambled, try this. Upon updating to v1.3 on the Macintosh, it asked me to update the database and then I get an error message "An exception of class NilObjectException was not handled. The application must shut down". Set your permissions to "read & write" for the LiveWorship folder (directions) which can cause this error. After fixing the permissions, relaunch LiveWorship and the database conversion should work correctly. If this does not, duplicate your backup copy and try again. If you are still unsuccessful, please contact support. If you are not in the process of updating from 1.2 to 1.3, then try removing and reinstalling QuickTime. Upon launching, I get an error message "An exception of class NilObjectException was not handled. The application must shut down". Can you play QuickTime videos outside LiveWorship? We have had users with a corrupt QuickTime installation that were unable to launch the program. Remove and reinstall QuickTime. On a MacBook, the LiveWorship window does not fully draw and looks scrambled. When I "zoom" the window (pull the Window menu to Zoom), the window is too large to be displayed on the screen (the window handle is below the edge of the screen). The resolution of the MacBook screen is slightly smaller than the LiveWorship window. Zoom the window to full size (either click the green button on the window's menu bar or pull the Window menu to Zoom) and then right-click (or with single button Macintosh mice, hold the control key while clicking with the mouse) on the Preview Window and select "Minimum Preview". Also see, scrambled screen. The LiveWorship window does not fit on my screen. Depending upon your second screen settings and the Preview Panel size, the LiveWorship window will have a minimum height. For example, if you have your second screen at 800x600 and the Preview Panel at it's maximum settings (which is 50% of the second screen size)...then the LiveWorship window will be 850 pixels tall. The Macintosh menu bar consumes 10 pixels, so if your screen height resolution is less than 860 you will not see the full LiveWorship window. In version 1.3, if you right-click on the Preview Panel (or with single button Macintosh mice, hold the control key while clicking with the mouse) you can change the Preview Panel size to Minimum Preview size. On a Mac PowerBook 15" with v1.3.16, the height of the LW window at it's smallest size may still extend below the edge of the display in it's native resolution. Right-click directly onto your Preview Panel and select "Minimum Preview Size" to reduce the size of the LW window. Also see, scrambled screen. Video playback on Windows shows flickering text or background images/text disappear. We recommend using the Safe mode (GDI Only) with QuickTime. Open the QuickTime Control Panel, select the "Advanced" tab and select "Safe mode (GDI only)". If this does not fix the problem, users may need to download the latest drivers for their videocard and possibly tinker with the Overlay and Acceleration settings for their videocard. Also note this FAQ item that some video formats may present some issues when played back through LiveWorship. For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista. Sluggish behavior. On both Mac and Windows, having a computer that is not operating at it's highest performance can impact the responsiveness of LiveWorship. To ensure that a computer is operating at full capacity, we recommend that you power your computer from A/C and not from a battery or a battery that is charging. Until we go Universal Binary on the Macs, you may see some slowness in the behavior on the Intel Macs. On Mac, open the System Preferences and select "Energy Saver". Set the Optimization to "Better Performance". On Windows, right-click on My Computer and select Properties. Select the Advanced tab and select the Performance settings. Select "Adjust for best performance". For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista. We have had users tell us that they see significant improvement in performance for LiveWorship on Windows computers after defragmenting the drive, turning off background processes (like Google Toolbar, etc) and scanning for viruses/spyware. Make sure the presentation resolution setting in the LiveWorship preferences matches the second screen resolution for your Operating System. LiveWorship is optimized for a resolution of 800x600 on the second screen. In the OS, the resolution settings are changed from the Display properties/system preferences. See Mac Installation or Windows Installation instructions for more details. Cannot display UTF8 characters. In v1.3, we disabled the international characters due to a change in our display engine. Having the international characters enabled, you may see a slight change in the transitions. In Version 1.3.51, a checkbox has been added to the Misc Preferences that can toggle UTF-8 compatibility on or off. In versions prior to 1.3.51, to enable UTF-8 characters you will need to manually edit the text file where the preferences have been stored (or email us the file and we'll modify it and email it back). The preferences file is hidden on Windows, so you must set Windows to show hidden files in order to find the file. The preferences are stored in a file named "LiveWorship.conf" that is created inside the user's folder that contains the user settings. On Macintosh computers, this file is stored at: On Windows computers, this file is stored at: NOTE: On Windows, this file is stored in a location that is "hidden" from normal users. To find this file, you would need to activate the ability to view "hidden files and folders". To display hidden files and folders in Windows XP: 1. Open Folder Options in Control Panel. 2. On the View tab, under Hidden files and folders, click Show hidden files and folders. You can also search for this file but you will need to enable "show hidden files and folders" under the Advanced Search features. You can open this in any text editor application (WordPad on Windows or TextEdit on Mac). Edit the line that reads "EUS=FALSE" to say "EUS=TRUE". Save this file and relaunch LiveWorship. Can I revert back to version 1.2? The database created by versions 1.3.26 through 1.3.51 is not backwards compatible, although it is still possible to import and export between 1.3.16 and 1.3.26/1.3.51 versions. Reverting from 1.3.16 to v1.2.17 is possible since the database files are backwards compatible. Simply replacing the LiveWorship (v1.3.16) application file with an older LiveWorship application (v1.2 installer for Windows or Macintosh) will allow you to use the older version. The only issue that is likely to cause a problem would be changing the resolution setting in v1.3 to a resolution setting not supported in v1.2. If you need to exchange files with another v1.2 installation of LiveWorship, they will need to upgrade to v1.3.16 to convert their database and then downgrade to v1.2 as well. See advanced topics for more information about database schema/compatibility. v1.3.26 crashes when I try to remove or import a Bible module. When Version 1.3.26 was released, the database engine was updated to allow native Intel Mac compatibility. Although the database engine claims to be cross-platform compatible, our testing has shown that databases created on an Intel Mac or a pre-Intel Mac and then moved to the opposite platform can cause corruption when trying to import a Bible module. Installers for Mac 1.3.26 and later ship with a database that was created on an Intel Mac. We recommend users on pre-Intel Macs install version 1.3.16 and then upgrade to 1.3.51 or later (which will upgrade the database, too). There is an error message when importing a Bible module on v1.3.26. Adding the NKJV Bible module on 1.3.26 (Intel Mac only release) may display an error message during the import. This is a known issue and the error message can be ignored. Error message "Can't determine library mode". When LiveWorship launches for the first time, the library mode is read from the newly created preferences file. There is a bug (that is fixed in the next update) that may allow this preference to not be set to the default and the LiveWorship window does not draw correctly (media library panel is missing) and you get the error: "Can't determine library mode". To fix this bug, you can manually edit the text file where the preferences have been stored (or email us the file and we'll modify it and email it back). The preferences file is hidden on Windows, so you must set Windows to show hidden files in order to find the file. The preferences are stored in a file named "LiveWorship.conf" that is created inside the user's folder that contains the user settings. On Macintosh computers, this file is stored at:Users/<user name>/Library/Preferences/LiveWorship Settings On Windows computers, this file is stored at: To display hidden files and folders in Windows XP: 1. Open Folder Options in Control Panel. You can open this in any text editor application (WordPad on Windows or TextEdit on Mac). Edit the line that reads "LastLibMode=" to say "LastLibMode=IMAGE". Save this file and relaunch LiveWorship. If this does not work, please zip and email your .conf file to support@liveworship.com Slides will not advance (or only advance after a delay) or motion backgrounds do not move. This is an event trigger bug in the LiveWorship Windows client v1.3.16 that will be resolved in the next update. Users may find that the delay in the transition can be minimized if they move the mouse after clicking the slide thumbnail. Users may revert to the previous version until the next update is released. UPDATE: This has been resolved in the 1.3.51 release. For users of Mac OS X 10.5 Leopard with LiveWorship version 1.3.51, this may be related to the resolution of the videos. Try converting the video to an MPEG4/h.264 with a resolution of either 800x600 or 640x480. We are looking into another solution to this issue. See here for more information. Some videos (specifically MPG1 or MOV/"Apple Photo - JPEG" files) have a stutter or flicker. For help with playback of videos in QuickTime on Windows 2000/XP or Windows Vista. Some Quicktime videos may have a stutter or flicker when played back in LiveWorship (or QuickTime Player). Converting a MPEG1 or "Apple Photo - JPEG" file to MPEG/h.264 seems to eliminate the issue. To determine if a .mov video file is "Apple Photo - JPEG", open the video in the QuickTime video player, pull the Window menu to Show Movie Info and look at the Format information. See Converting Video for more information on changing formats I just installed LiveWorship. When saving, it acts like it is saving but then the presentation can not be opened and I can not retreive any of the work that I have created and saved. Try creating a "clean" database. To do this, archive your the Media Library folder in your LiveWorship folder and then delete the Media Library folder. Relaunch LiveWorship. It will prompt you that the Media Library folder can not be found and give you 3 options....choose "Create Library". Navigate to your Desktop and choose this as the new location. This will create a "blank" media library...no bibles, no songs, no images...completely empty. Right-click in the Presentation Panel and create a new slide. Type some text on the new slide. Save and quit LiveWorship. Relaunch LiveWorship. Check for the presentation you saved under the "Presentation" category in the media library panel. If this works, you can relocate this Media Library to a location of your choice and then when relaunching LW, use the "locate" to relink LW back to this Media Library. You can download all the missing default items (Bibles, songs, backgrounds) from our downloads page on our website. Just import the presentation files and save to insert them into the database.
The LiveWorship window is "scrambed" and the panels are all mixed up or incorrectly drawn. The LiveWorship window may not draw correctly under a few circumstances in versions 1.3.16-1.3.51. To fix this issue, make sure that the PRIMARY screen resolution is 1024x768 or higher. Pull the Window menu to "Zoom". Right-click (or with a one-button Mac mouse, hold the control key on your keyboard while clicking with your mouse) in the center of the Preview Panel and select "Minimum Preview Size". Under the Size tab in the LiveWorship preferences, select 800x600 as the Presentation Resolution. On the same preferences tab (In versions 1.3.26 and greater), select "Minimum" for the Edit Pane Preview Size. Try again to pull the Window menu to "Zoom". If this does not work, try removing the preferences and restarting LiveWorship. Quit LiveWorship. Remove the LiveWorship Settings folder, which is located: On Macintosh computers, this file is stored at: On Windows 2000/XP, this file is stored at: On Windows Vista, this file is stored at: NOTE: On Windows, this folder is stored inside a "hidden" folder (Application/App Data). To find this folder, you would need to activate the ability to view "hidden files and folders". To do this: To display hidden files and folders in Windows XP/Vista: 1. Open Folder Options in Control Panel. You can also search for this folder but you will need to enable "show hidden files and folders" under the Advanced Search features. After removing this folder, restart LiveWorship which will force the application to rebuild this preferences file and hopefully "reset" the parameters for the main interface window. Versions higher than 1.3.51 should have this bug fixed and you may be able to upgrade. The preferences may still need to be rebuilt (deleting the LiveWorship Settings folder) even after updating the newer version. If this still does not work, zip and send the .conf file found inside the LiveWorship Settings folder to support@liveworship.com
Troubleshooting: DVD Playback (v1.3+) No DVD playback on Intel Macs or Windows Vista? Intel Macs should use LiveWorship v1.3.26 or higher which enables the ability to use a DVD. Also see: Converting Video DVD playback on Windows Vista is not supported yet in LiveWorship. No video playback with DVD on the second screen (although you may hear audio) on the Windows platform. DVD playback on Windows Vista is not supported yet in LiveWorship. DirectX is required for DVD playback. To inspect your DirectX installation, click on your Start menu, select Run... and type "dxdiag" Before DVD's will play, you MUST have established that they WILL play back the DVD on the SECOND screen with Windows Media Player (you need to drag the Windows Media Player window onto the second screen and see the DVD playing). If this is NOT functional outside LiveWorship, then it will NOT work from within LiveWorship. 1. Try playing the DVD in Windows Media Player. Windows is often bundled with DVD hardware, but NOT the ability to play DVDs WITHOUT additional software. If you cannot play a DVD with Windows Media Player, you may need to install a DVD decoder on your laptop such as XP Codec Pack. If this does not work, you might try Satsuki 3.1.0.4 Codec Pack 2. Even if you are able to play DVDs on your primary screen, you may NOT be able to play |
